Remote Monitoring Setup Guide QS SERIES DVR MODELS PC with Windows Operating System iPhone Android BlackBerry* * Select Models Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification 1
About this Manual Thank You for Choosing a Q-See Product! All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
4. MOBILE SURVEILLANCE TABLE OF CONTENTS 1. REMOTE ACCESS 1.1 Connecting your DVR to a Network Before you get started Obtaining an IP address Static IP 6 6 6 7 9 1.2 Opening Ports UPnP DMZ Confirming that ports are opened 10 10 11 12 1.3 Connecting via a modem PPPOE 12 12 1.4 Activating DNS (Domain Name Server) 13 1.5 Setting up Dynamic Domain Name Service (DDNS) 14 1.6 Resolving Connection Issues Determine the number of routers on the network Setting up DMZ in router 2 15 15 17 2.
REMOTE ACCESS CHAPTER 1 In order to access your DVR remotely, you must connect it to a router or a modem. Using a router allows you to connect to your DVR from other computers on your LAN (Local Area Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only.
STEP 4. Make sure that DHCP is selected in the drop down menu at the top (item “a”). If it is not, select it, click Apply and then Exit before restarting the DVR and returning to this window. Write down the DVR’s IP address (Item “b”). At this time, you should consult your Router’s manual to determine it’s IP address, also known as the Internet- or Network Gateway address. STATIC IP a NETWORK SETUP TYPE DHCP MEDIA PORT 09000 WEB PORT 00080 IP ADDR 196.281.941.066 AUTO 075.004.019.001 DNS 199.
1.2 OPENING PORTS DMZ If you wish to access your DVR outside of your local network, you will need to configure your router to allow data to pass through its firewall using specified ports. This is referred to as Port Forwarding and does not constitute a security risk for your network as it only allows for specific communication to and from your DVR. For QS-series DVRs, the three ports that will be forwarded are; 80, 100 and 9000.
CONFIRMING THAT PORTS ARE OPENED 1.4 ACTIVATING DNS (DOMAIN NAME SERVER) Whether you used UPnP or DMZ to open your ports, you should confirm that they have been opened without being blocked by going to www.canyouseeme.org using a computer connected to the same router as the DVR. Once you have completed the previous sections, you are able to operate your DVR remotely.
1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE 1.6 RESOLVING CONNECTION ISSUES This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to enter a conventional web address when remotely logging into your DVR from outside of your network. It also allows you to avoid having to repeat steps in Obtain an IP Address when/ if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.
STEP 5. Click on CHECK NOW to detect how many Routers are in the network. SETTING UP DMZ IN ROUTER 2 STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-17 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3.
REMOTE MONITORING CHAPTER 2 STEP 4. Select the desired user account. 2.1 ACCESSING YOUR DVR REMOTELY Once you have configured the network settings on the DVR to match those on your router and forwarded the ports needed by the DVR to enable remote access over the Internet, you will be ready to remotely view your cameras using a webcam program based on an ActiveX control. For this to work, you will have to enable the ActiveX control options that are built into Internet Explorer.
STEP 11. Click the Custom level… button. Setting Up ActiveX Control STEP 1. Open Internet Explorer STEP 2. Click on Tools PICTURE 2-8 STEP 3. Select Internet Options in the pull-down menu PICTURE 2-12 PICTURE 2-9 STEP 12. Pull down the “Reset to:” menu button and select Low STEP 4. Click on the Security Tab STEP 5. Select Trusted Sites STEP 6. Click on the Sites button PICTURE 2-10 STEP 7. Uncheck the “Require server verification (https:) for all sites in this zone” button. STEP 8.
2.2 REMOTE MONITORING The system features a built-in browser-based software that allows you to access your system remotely over your local area network (LAN) or over the Internet using Internet Explorer®. STEP 13. Click the Reset button STEP 14. Click “Yes” when asked, “Are you sure you want to change the setting for this zone?” STEP 15. Click OK STEP 16. Click Apply STEP 17. Click OK STEP 18. Close Internet Explorer PICTURE 2-14 You are now ready to access the DVR using Internet Explorer.
Live Viewing Controls THE LIVE VIEW WINDOW After logging in, the Remote Surveillance main screen will appear in your browser. • Click LIVE at the top of the main screen. • Click the display mode icons to view the main screen in single-channel, quad, or split-screen configurations. You can also double-click a channel at any time to view it in single-channel. • Click to show or hide all the channel windows. • Click to start/stop manual recording to your PC on ALL channels. For more details see RECORDING.
PLAYBACK PTZ CONTROL You must have a PTZ camera (not included) connected to the system in order to use the PTZ controls. Use the Playback menu to search and playback recorded video on your system. NOTE! When playing back video files online, you can only view a single camera at a time. Controlling a PTZ Camera • Select the channel of the connected PTZ camera(s). • Click the navigation arrows to pan and tilt the camera. • Click + /- to control zoom, focus, and iris. • Enter presets.
SEARCH Use the calendar and drop-down menus to search for recorded video on your system. REMOTE BACKUP You can backup recorded video files from your system to your PC using the Replay menu in the remote surveillance software. To backup files remotely: • Click < > to change the month on the calendar. Dates with recorded video data will appear in bold. STEP 1. Click REPLAY at the top of the main screen. STEP 2. Select a date(s) on the calendar and click REFRESH. • Click the date.
REMOTE SETUP Network Use the Setup tab to configure the settings of your system from a remote location. If the Main Menu is open on the system, you will not be able to make changes to the system from the remote location. Click to access setup interface; the parameter settings are the same as on the DVR. Opening Remote Setup Click SETUP at the top of the main screen.
E-MAIL NOTIFICATION CHAPTER 3 The system can send an email notification with a JPEG snapshot for triggered events on the system. Selecting Email Setup in the Alarm Setup menu will open the Email Setup menu. Your DVR will need to be connected to the Internet - either through a router or by being directly connected to a modem - in order to be able to send out email alerts. NOTE! Depending upon your settings, the system can generate a lot of e-mail alerts.
4.2 MOBILE SURVEILLANCE SOFTWARE STEP 7. Go to your phone and install Meye by clicking on the Install button on the screen. ANDROID STEP 1. Insert the CD that comes with your DVR into your computer. STEP 2. Plug your phone into your computer using a USB cable. STEP 3. Open up your sync software for your phone. PICTURE 4-7 PICTURE 4-3 STEP 4. After clicking on the Application installer (Red box in Picture 4-3), the installer will display the image shown in Picture 4-4. STEP 8.
BLACKBERRY Settings System requirements: Smartphone OS: 5.0 or 6.0 Clicking on the gear icon will take you to the setup window. Your phone must support H264 video. Address: The DVR’s public IP address or DDNS Installation The needed software files, MEye.cod and MEye.alx can be found on the disk that comes with your DVR. Port: DVR’s port server setting (100 by default) User ID: The same User Name used on the DVR STEP 1. Connect the BlackBerry to your PC via USB Cable.
IPHONE AND IPAD System requirements: STEP 6. Remove the USB Cable and go the Download Menu on your phone. iPhone or iPad with at least 800KB of free space. STEP 1. Open your iPhone and click App Store. STEP 2. Under the search bar type “Meye” and click search button. Download the Mobile Viewing Application for free, the file name is Meye. PICTURE 4-18 STEP 3. Click the Meye icon, the application will install on your iPhone. STEP 7. Launch the software to reach the main screen.
SYMBIAN OPERATING SYSTEM Settings STEP 1. Click the MEye icon to launch the program. STEP 1. Copy the install program MEye. sisx appropriate to your version of the Symbian operating system from the CD included with your DVR to your mobile phone. Use MEye.3rd for third edition and MEye_5th for fifth edition. The default save path is memory card. STEP 2. Click Settings. Enter the IP address of your system or DDNS address into the Address field. STEP 3.
STEP 7. When MEye launches, it will open to the main window with controls appearing underneath the video viewing portion of the screen. STEP 4. Allow the program to connect to the network. PICTURE 4-27 STEP 5. The message, “Install successful” will display after the program is finished installing.
WINDOWS MOBILE STEP 4. After installation is complete, click the MEye icon to run the program. STEP 1. Copy the installation program named windows mobile.cab from the included CD to the Documents folder on your mobile phone. PICTURE 4-34 PICTURE 4-37 STEP 2. Click on the program to begin the installation. The program should be installed onto the phone rather than onto a removable memory card or other device. STEP 5. The program will open to the main window.
Settings When you log in for the first time, you will need to configure your phone to connect to the DVR in the Settings menu User Name: The same you use on the DVR. Q-SEE PRODUCT WARRANTY Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase.
QUESTIONS OR COMMENTS? CONTACT US PRODUCT SUPPORT, DOWNLOADS, FIRMWARE UPDATES & MANUALS 24/7 Technical Resources Live Chat (M-F, 9-5 PST) www.Q-See.com/Support Digital Peripheral Solutions, Inc. 8015 E.
