User manual

Rolera Thunder User Manual 23
Images Not
Displayed
If no images appear:
• Confirm that the camera switch is set to “|”.
• Confirm that the Rolera Thunder camera is selected in your imaging software
application.
• Power off the camera and the host computer and check all system connections
(particularly the DATA and power cables). Restart.
• Confirm that operating system is set for at least 64k colors (16 bits).
• Confirm that the camera is operational by taking an image with a standard
C-mount lens attached to your Rolera Thunder. Using normal room lighting, place
the camera on a table about 3 meters away from an object and acquire an image.
If the problem persists, contact QImaging Customer Service.
Camera Running
Too Warm
It is normal for the camera to be slightly warm to the touch while in operation. However, if the
camera is more than slightly warm to the touch (and at least one inch of space has been left
around the external cooling fins for airflow), switch off the camera immediately and contact
QImaging Customer Service.
PVCAM Error
Message Appears
If a PVCAM error message appears, note the message’s number code and contact QImaging
Customer Service.
Lengthy Pauses
During Imaging
If you notice lengthy pauses marked by a lot of disk activity while imaging:
• Close any other programs that may be running.
• Install more physical memory (RAM) in your computer system.
Rolera Thunder Will Not
Image When Attached
to Certain Dual-processor
or Hyperthreading-capable PCs
Some high-end Windows 2000/XP-enabled computers with Intel Pentium or Xeon™ processors
include a memory enhancement called Physical Address Extension (PAE). PAE allows these
computers to address memory above 4GB; however, when PAE is enabled the IEEE-1394 Rolera
Thunder camera will not transmit any pixel data.
To determine whether your computer is running with PAE enabled, go to the Control Panel and
open the "System" icon. Under the "General" tab, you will find a reference to Physical Address
Extension in the "Computer" section.
To disable PAE, you must edit your C:\boot.ini file and remove the /PAE flag.