User manual

Rolera Thunder User Manual 22
Chapter 4
Troubleshooting
If you have any difficulty while troubleshooting, or do not see your camera system’s symptoms listed here,
contact QImaging Customer Service.
System Does Not
Boot Normally
If your operating system does not boot normally after you have installed an interface card, try
installing the new card in another open PCIe slot. If this does not work:
1. Turn off your computer and remove the newly installed interface card.
2. Turn your computer back on. If your system boots normally, there is probably an
interrupt conflict between a previously installed expansion card and the interface card
that you are installing.
3. If you need assistance resolving the interrupt conflict, contact QImaging Customer
Service.
New Hardware Found Dialog
Box Does Not Appear
(Windows 2000/XP)
If the New Hardware Found dialog box does not appear after installing a new interface card to
your computer and booting Windows 2000/XP:
• Check to make sure that the new interface card is inserted in an expansion slot
according to your computer manufacturer’s instructions and that the Rolera
Thunder system’s CD-ROM disc is in the host computer’s CD drive.
• It is possible that there is a conflict between the new interface card and a previously
installed expansion card. With the computer’s power turned off, remove any
previously installed expansion cards that your system does not need to function. (If
you are unsure which cards can be safely removed, call QImaging Customer Service.)
Then turn your computer back on and boot Windows 2000/XP again.
• If the New Hardware Found dialog box still does not appear, contact QImaging
Customer Service.