User manual

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APPENDIX D: TROUBLESHOOTING FAQ
APPENDIX D
Troubleshooting FAQ
Refer to the table below for troubleshooting suggestions. The table includes typical problems and their
solutions. Check these suggestions before calling your Supercircuits for support.
Table 15. FAQ (Frequently Asked Questions)
Questions Solutions
No power
Check power cord connection.
Conrm that power is supplied from the outlet.
DVR doesn’t respond when
pressing any button
You might be in “Key Lock” mode. Undo key lock mode and retry your commands.
HDD detection failed
Replace the failed HDD with another HDD for testing.
Check/replace the SATA data cable.
Can’t detect a USB ash
drive
Try another FAT32 formatted USB ash drive.
Reformat the USB ash drive as FAT32 and try again.
No live video
Verify that the camera is powered on.
Check the setting of the camera lens.
Check the monitor’s video cable and connection.
Check the camera’s video cable and connection.
No recorded video
Verify that the HDD is installed and connected properly.
Verify that the MANUAL RECORD ENABLE is set to ON, and the record function in the
CAMERA menu is set to ON.
Timer recording is not
working
Verify that the TIMER RECORD ENABLE option is set to ON and the timer schedule is setup.
Motion detection recording is
not working
Verify that the EVENT RECORD ENABLE option is set to ON.
Verify that the detection function DET is set to ON.
Verify that the detection area (AREA) is setup properly.
Can’t play the recorded data
on my DVR
There must be at least 8192 images of recorded data for playback to work properly. If not, your
DVR will stop the playback. For example, if the IPS is set to 30, the recording time should be at
least 274 seconds (8192 images/30 IPS) for the playback to work properly.
Can’t backup video with
audio
Make sure the audio cameras are connected to the DVR channels which support the audio
function.
Can’t view DVR images
through the network with IE
web browser
Check the DVR rmware version.
Allow ActiveX
®
controls or applet in the browser.