User manual

Troubleshooting
Overdues e -mail not working
In our experience, problems related to overdue notice e-mails are fairly common.
This is a more complex problem to troubleshoot, as there
are a whole set of things
that need to be in place.
Reviewing notice triggers
Overdue notices may not work correctly if they are not setup correctly in the
Notice /status triggers section under Tools. Make sure the Letter and Delay is
setup correctly for the Patron Category in question.
Patrons
Search
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Calendar
Notices
-
Noticeistatus triggers
-
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Defining default overdue actions
Delay is the number of days after an issue is due before an action is trirered.
If you want Roba
to
trigger an action (send a letter or debar member). Kelay value is required.
Columns must be filled left to right, if the first column is blank, other columns will be ignored.
Select
a library
1.aff.od
Rules for overdue actions: default library
Fist
Delay
Letter
Debar
Delay
Errchange
Student --
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Student
Under
Graduate
item Due Re:m;ndar
Student
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Save Changes
Second
Lefler
Debar
Troubleshooting e-mail problems
Next, we look at the Messaging tab of the Patron who is not receiving overdue
messages. If there are messages in the Pending status, we know there is a problem
with e- mailing messages, rather than generation of notices.
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