OWNER’S M A N UA L AND O P E R AT I N G I N S T RU C T I O N S Proudly Manufactured in the U.S.A. by Pyro Industries, Inc.
Congratulations on the purchase of your Whitfield Quest Pellet Stove! When you purchased your Whitfield stove, you joined the ranks of thousands of concerned individuals whose answer to their home heating system reflects their concern for aesthetics, efficiency and our environment. We extend our continued support to help you achieve the maximum benefit and enjoyment available from your pellet stove.
Table Of Contents Safety Information 1 Safety Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Stove Safety Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Safety Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Automatic Safety Features .
Table Of Contents (Cont.) Stove & Hearth Preparation 16 Stove Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Freestanding Model . . . . . . . . . . . . . 16 Insert Model . . . . . . . . . . . . . . . . . 17 Floor Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Clearances to Combustibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Information SAFETY NOTICE This stove must be installed and operated properly in order to prevent the possibility of a house fire. Please read this entire Owner's Manual BEFORE installing and using your Whitfield pellet stove. Failure to follow these instructions could result in property damage, bodily injury or even death. Contact your local building or fire officials to obtain a permit and information on any installation restrictions and inspection requirements in your area.
Safety Information (cont.) SAFETY PRECAUTIONS Fuel - With advanced UltraGrate technology, the Whitfield Quest is designed and approved for the burning of wood residue pellets with up to 3% ash content. The burning of agricultural residues (such as corn and alfalfa), waste paper, or cardboard in pellet form is not permitted. Failure to comply with this restriction will void all warranties and the safety listing of the stove. Confer with your dealer for more information on approved pellet fuels.
Safety Information (cont.) SAFETY PRECAUTIONS-continued Smoke Detector - Depending on your local codes, a smoke detector may be required in the room where the stove is installed. We recommend that smoke detectors be installed in all homes and maintained in an operational condition at all times, no matter whether you are using a heating appliance or not.
Safety Information (cont.) AUTOMATIC SAFETY FEATURES Power Outage - During a power outage, the stove will shut down safely. It will not automatically restart when the power is restored. However, a momentary power interruption may not shut your stove down. A small amount of smoke will likely leak from the top of the window glass, the hopper and from the combustion air intake, if the stove is vented horizontally. This will not persist for more than 3 to 5 minutes and will not be a safety hazard.
Pellet Fuel Information GENERAL INFORMATION The Whitfield Quest, with its UltraGrate burn system, has been designed to burn wood residue pellets with up to 3% ash content. Only Pellet Fuel Institute (P.F.I.) approved fuels should be used in this stove. Wood Pellets manufactured to the P.F.I. Certification Standards are available in two grades: STANDARD and PREMIUM. The premium grade pellets have a lower ash content than the standard grade. The P.F.I.
Pellet Fuel Information (cont.) FUEL FEED RATES Different brands of pellets will feed at varying rates due to their size (length and diameter), and density. This may require a slight adjustment in the damper control or the pellet feed control to compensate (see Stove Operation which begins on page 7). CAUTION: This product is not designed to burn agricultural pellets (such as corn and alfalfa) or pelletized fuels from waste paper, cardboard, etc.
Stove Operation CONTROL BOARD FEATURES "Start" Button - The push-button "Start" button activates the convection fan and the combustion (exhaust) fan. If the exhaust does not reach proper operating temperature within 30 minutes, the stove will automatically shut down. The fans can be restarted by pushing the "Start" button again after the 30 minute cycle. "Auger On" Button - The push-button "Auger On" button activates the fuel feed (auger) motor only.
Stove Operation (cont.) PRELIGHTING INSTRUCTIONS When lighting your Whitfield stove for the first time, the auger feed tube must be "primed" (filled with pellets). Also, if the stove ever runs completely out of fuel, the auger system will need to be primed again. To prime the auger feed tube: 1. Fill the hopper with an approved pellet fuel and plug the stove into the wall outlet. 2. Press the "START" button on the control panel to activate both fans.
Stove Operation (cont.) LIGHTING STOVE WITHOUT THE OPTIONAL FASTFIRE™ SELF-IGNITER 1. If lighting your stove for first time, first follow Pre-lighting Instructions on page 8. Place a recommended fire starter (see your dealer for an appropriate fire starter) in the burn grate and put a handful of pellets on top of the starter (if using a gel starter, put the pellets in the grate first). WARNING: DO NOT USE FLAMMABLE LIQUIDS TO START YOUR STOVE. WARNING: DO NOT OPERATE STOVE WITHOUT BURN GRATE IN PLACE 2.
Stove Operation (cont.) GENERAL OPERATING INFORMATION Proper Burn Characteristics - The flame in your stove should be bright yellow during normal operation. If the flame becomes lazy with a reddish/orange color, the damper control knob will need to be turned clockwise (set higher) to provide more combustion air. Excessive amounts of fly-ash built up in the grate, clinkers in the grate, or leakage of air (if the grate is not properly seated) will starve the fire for air and pellets will pile up in the grate.
Routine Cleaning & Maintenance ROUTINE CLEANING & MAINTENANCE The following areas need to be routinely inspected for ash build-up, and cleaned when necessary: 1 Burn Grate (“UltraGrate™”) 2 Heat Exchanger Tubes 3 Heat Exchanger Baffle 4 Ash Pan(s) 5 Exhaust Vent 6 Rope Gasket (around door, ash pan, and window areas) 7 Fan Motors - Combustion and Convection The amount of ash build-up in your stove is directly proportional to the ash content of the fuel you are burning (see Pellet Fuel Information, page 5).
Routine Cleaning & Maintenance (cont.) BURN GRATE The burn grate should be inspected periodically to ensure that the airflow has not become blocked with ash or clinkers. The burn grate can easily be cleaned with the grate scraper/ash pan tool (see Figure 3), or it can be removed for more extensive cleaning. When burning "Standard" grade pellets, it will be necessary to clean the ash pan more often than when burning "premium" grade pellets.
Routine Cleaning & Maintenance (cont.) ASH PAN(S) Freestanding Model - The ash pan will have to be emptied periodically. The ash pan on the free-standing model is located in the pedestal tower. It can be removed by turning the T-Bar latch fully counter-clockwise. Then pull ash pan away from stove. Ash that accumulates around the grate can be “dropped” into the ash pan without opening the firebox door.
Routine Cleaning & Maintenance (cont.) EXHAUST DUCTS Inspect the exhaust ducts periodically and clean when necessary. Fly ash will accumulate at all bends in the exhaust system. Based on this inspection, determine how often, and to what extent, the exhaust system will need to be cleaned. Note: Large amounts of fly ash build-up will restrict combustion air flow and reduce the stove's efficiency.
Routine Cleaning & Maintenance (cont.) ROPE GASKET The rope gasket should be checked periodically and replaced or repaired if necessary. This gasket is located around the firebox door and windows (plus the ash pan on freestanding models). A one-inch strip of paper may be used to test the integrity of the door seal. Close the door on the paper in several different locations and pull. A slight amount of friction is normal.
Stove & Hearth Preparation STOVE PREPARATION Remove any external packaging from the stove. Lift the hopper lid and remove any pre-packaged items that were shipped in the hopper. Also open the firebox door and remove any pre-packaged items. Use a 7/16" socket or open end wrench, to remove the two bolts that secure the stove to the wood shipping pallet (see Figure 16) Freestanding Model: 1. Remove the pedestal from its box and place it beside the stove. 2. With a helper, lift the stove onto its pedestal base.
Stove & Hearth Preparation (cont.) STOVE PREPARATION continued Insert Model: 1. Refer to the shroud installation instructions included in the shroud box. 2. Installing the control board- the damper adjustment is controlled by a cable mechanism. On insert stoves, the control board assembly (see Figures 2 and 18) will need to be removed from the side of the stove and attached to the back of the shroud side panel.
Stove & Hearth Preparation (cont.) CLEARANCES TO COMBUSTIBLES Figure 20 shows the minimum clearances to combustible materials that must be maintained. Keep all combustibles at least 18" away (measured horizontally) from the glass windows. Maximum alcove depth allowed is 24", minimum alcove height allowed is 47-1/2". Min. 18” Min. 4” Min. 4” Max. 24” Min. 1” Min. 1” Min. 4” Min.
Installation Guidelines Your Whitfield Quest may be installed as: • A freestanding stove with a pedestal placed on a non-combustible floor pad. • A mobile home heater placed on a non-combustible floor pad, provided with a source of outside air, bolted down and electrically grounded to the chassis of the home (see page 31) . • A fireplace insert set into a masonry or factory built fireplace.
Installation Guidelines (cont.) DETERMINING EQUIVALENT PIPE LENGTH To determine whether a 3” or 4” exhaust system is required for your installation, review the sample installation below. Fill out the top chart, and calculate your total equivalent pipe length. After you have the total equivalent pipe length, use the chart at the bottom of the page to determine if your installation requires 3” or 4” exhaust pipe.
Venting Requirements IMPORTANT: It is recommended that only an authorized dealer install your pellet stove. The following installation guidelines must be followed to ensure conformity with both the safety listing of the stove and local building codes. WARNING: Do not vent into a flue serving another appliance. Do not install a damper in the exhaust pipe. CAUTION: On all direct vent installations (short, horizontal runs), care should be taken when choosing a location for terminating the vent.
Venting Requirements (cont.) FREESTANDING STOVE VENTING continued Ninety-degree elbows accumulate fly ash and soot, reducing the exhaust flow and lowering the performance of the stove. Horizontal runs of pipe will collect fly ash as well. It is recommended that a single or double clean-out tee be installed at every 90 degree turn so that fly ash can accumulate at the bottom of the tee. Total length of horizontal vent must not exceed 25 feet (7.7m; see Determining Equivalent Pipe Length on page 20).
Venting Requirements (cont.) INSERT STOVE VENTING - continued 21” Cast exhaust duct “Tee” branch Clean-out “tee” Removabl e Clean-out Cup 10” 21” (Figure 24)-Insert Pipe Adapter Connection W H DISCRIPTION H STD SHROUD ASSY 40 1/2” 28” LRG SHROUD ASSY 31” (Figure 25)-Front View of Insert Contact your dealer for further assistance or information on installing your Whitfield Quest Insert.
Venting Requirements (cont.
Typical Installations – Freestanding Stove STANDARD HORIZONTAL EXHAUST 1. Locate the proper position for the type "L" Wall Thimble (refer to Figure 28 for types of pipes mentioned in this section). Avoid cutting wall studs when installing your pipe. Use a saber saw or key hole saw to cut the proper diameter hole through the wall to accommodate the Wall Thimble. Use extreme caution to avoid cutting into power lines within the wall of the home.
Typical Installations – Freestanding Stove STANDARD HORIZONTAL EXHAUST - continued IMPORTANT: We recommend at least 2” to 3” min. between the stove and wall, to allow room for servicing, power cord and the hopper lid. 6” Minimum from front of stove to edge of non-combustible floor protection 1” Min. 6” Minimum 1” Minimum clearance from back of stove to combustible material 12” Min.
Typical Installations – Freestanding Stove (cont.) VENTED INTO MASONRY CHIMNEY A freestanding Quest may be vented into an existing flue. If a liner is run all the way to the top of the existing chimney, the top should be sealed with a metal plate (aluminum, or galvanized or stainless steel). Start the vertical run with a "tee" at the back of the stove. Other options are Optional Complete Liner IMPORTANT: We recommend at least 2” to 3” min.
Typical Installations – Freestanding Stove (cont.) VERTICALLY VENTED THROUGH CEILING & ROOF VENT CAP STORM COLLAR Follow the vent manufacturer's recommendation for minimum termination height above roof ROOF FLASHING Use ceiling support or firestop when venting through a floor or ceiling Maintain 3 inch minimum pipe clearance to combustible surfaces. 3” Min. 6” Min. (Figure 31) Vertically Vented Through Ceiling & Roof 28 IMPORTANT: We recommend at least 2” to 3” min.
Typical Installations – Freestanding Stove cont.) VERTICALLY VENTED THROUGH CEILING & ROOF Follow the vent manufacturer's recommendation for minimum termination height above roof VENT CAP STORM COLLAR ROOF FLASHING Maintain 3 inch minimum pipe clearance to combustible surfaces. 3” Min. IMPORTANT: We recommend at least 2” to 3” min. between the stove and wall, to allow room for servicing, power cord and the hopper lid. 6” Min.
Typical Installations – Freestanding Stove (cont.) VENTED OUT THROUGH EXTERIOR WALL & UP THROUGH ROOF CONNECTED TO A METAL (CLASS 'A') CHIMNEY An existing metal (Class 'A') chimney (used for wood stoves) may be used to terminate a vertically vented stove. The pellet vent may be directly connected to the chimney or run all the way RAIN CAP Existing chimney or “Class A” wood stove chimney It is not required to extend the “L-vent” pipe up through the existing class “A” chimney.
Typical Installations – Freestanding Stove (cont.) through. It is a good idea to extend the vertical pellet vent to the top of an oversized chimney.
Typical Installations – Insert Stove INSERT STOVE VENTED INTO EXISTING CHIMNEY RAIN CAP The Quest insert may be installed in a masonry or factory built fireplace as shown below. When installing into the existing chimney, the exhaust venting system should be extended to the top of the chimney as shown below.
Trouble Shooting WARNING: Unplug stove from wall outlet before performing service work! PROBLEM Fire burns with a lazy orange flame. Pellets build up in the grate and soot forms on the window. CAUSE(S) There is insufficient combustion air. SOLUTIONS Remove any clinkers or ash from the bottom of the grate that might be obstructing the primary air passages (between the rods). Change to a better grade of fuel if necessary. Check that the damper has been opened enough for the amount of fuel feed.
Trouble Shooting (cont.) PROBLEM Fire goes out or stove shuts down automatically CAUSE(S) SOLUTIONS The high limit temperature switch has tripped. turned up higher. If this problem persists (particularly at lower burn rates) then the high-limit snap switch should be replaced by your certified Whitfield dealer. There is too much combustion air for the amount of fuel. Adjust the damper to reduce combustion air flow. The hopper is empty. Refill hopper.
Trouble Shooting (cont.) PROBLEM CAUSE(S) SOLUTIONS Fans will not operate when the start switch is depressed. There is no power to the control board. Check the connections between the high-limit snap switch and the harness. Call your Whitfield Dealer for a diagnosis. There is soot or fly ash in the house. The window is being cleaned when the stove is operating. Turn down the convection fan or turn off stove before cleaning to prevent dispersion of ash and soot into the room.
Trouble Shooting (cont.) PROBLEM CAUSE(S) With optional FASTFIRE™ Self-Igniter, pellets do not ignite within 15 minute timer cycle; igniter probe glows red. Ash or pellet dust is blocking the end of the igniter tube. Clean igniter tube. Stove has optional FASTFIRE™ Self-Igniter, but igniter probe does not heat up (glow red) and ignite pellets. No power to probe. Check to see that the power cord is plugged in. Contact your authorized whitfield dealer if this is not the source of the problem.
Optional Accessories ● SHROUDS AND MAGNETIC SHROUD TRIM - Two sizes of shrouds and magnetic shroud trim are available for the Quest insert stove: Small: 28 1/2 inches(72.4 cm) high by 40 3/4 inches(l03.5 cm) wide Large: 32 inches(81.3 cm) high by 44 inches(111.75 cm) wide ● INSERT PEDESTAL SUPPORT KIT - A pedestal support kit is available to provide support for the front of the Quest insert. This kit is often used when the fireplace hearth extension is lower than the floor of the firebox.
Pyro Industries, Inc. Whitfield Quest Owner’s Manual WP4PYROG97 Part No. 13627518 Serial Number 12140+ This Owner’s Manual and its contents are ©1995-97 Pyro Industries, Inc. You may not reproduce this manual in any form without written permission from Pyro Industries, Inc. Contact us on our Website www.whitfield.
