User manual

32
TIMETRAX EZ
TROUBLESHOOTING GUIDE
GENERAL TROUBLESHOOTING TIPS
Software is acting in an unexpected manner:
• Restart TimeTrax and see if that corrects the problem.
• Reboot your computer and re-launch TimeTrax.
• Make sure you meet the minimum system requirements listed in the
MINIMUM SYSTEM REQUIREMENTS section of this manual.
Software cannot locate the time recorder
Following is an example of one of the messages you may see in TimeTrax EZ:
STEP 1: Verify that the hardware is set up correctly.
• Pyramid TimeTrax EZ units require a COM Port for connection.
• You must first attach the DB9 (included in shipment) to your PC.
• Check to see if the wider side with holes will connect into an available port on the PC.
• If it does, screw it in securely.
• Connect the white Cat5 cable (included in the shipment) to DB9 and connect the other
end of the white Cat5 cable to the port in the back of the time clock.
NOTE: The WHITE cable should never connect directly to the computer.
It should always connect to the DB9 and the DB9 should connect to the computer.