PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Pyramid TimeTrax EZ | BIO | PC Time and Attendance System SOFTWARE REFERENCE GUIDE
PYRAMID TIMETRAX EZ / BIO / PC TIMETRAX PRODUCT & SOFTWARE LICENSING AGREEMENT Copyright © 2001-2009 Pyramid Technologies, LLC Portions of this program Copyright © 1991-2005 Microsoft Corp. Portions of the report generation software are distributed under a licensing agreement with Data Dynamics, Ltd. Portions of this program Copyright © 1994-2000 eHelp Corp. All rights reserved. Portions of this program Copyright © 1990-2005 Info-ZIP, and distributed under license dated 2005Feb-10.
PYRAMID TIMETRAX EZ / BIO / PC You may not use the TimeTrax software for commercial purposes nor sell, or otherwise transfer it for value. Commercial purposes include the use of the TimeTrax software to create publicly distributed computer software. No rental, leasing or commercial hosting. You may not rent, lease, lend or provide commercial hosting services to third parties with the TimeTrax software. Software Transfer.
PYRAMID TIMETRAX EZ / BIO / PC 7) APPLICABLE LAW. This EULA is governed by the laws of the State of Connecticut. Should You have any questions concerning this EULA, or if You desire to contact PYRAMID TECHNOLOGIES for any reason, please contact the PYRAMID distributor serving you or write: PYRAMID TECHNOLOGIES LLC. , 45 Gracey Avenue, Meriden, CT, 06451; Or Call Toll Free 1-888-479-7264 8) LIMITED WARRANTY. Pyramid Technologies, LLC.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TABLE OF CONTENTS Log In Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial Communication Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 TimeTrax Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Payroll Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Archive Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Employee Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 TimeTrax QB integration/Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-36 ADP Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE LOG IN WINDOW When the program is launched, you are presented with the Log In Form. Enter ADMIN into USER NAME field Enter PTI (uppercase) into PASSWORD field INITIAL COMMUNICATION FORM After you successfully log in, the system initializes communications with the time recorder attached to the PC. When this is successfully accomplished, you will see Recorder Found.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAYROLL SETUP Click the EDIT button to start Select your Pay Period. Note: Hourly employees paid on a Monthly and Semi-Monthly basis could accrue overtime in one Pay Period that is applied to the next. Select the day that your Pay Period starts on. Click SAVE to continue Once saved, click on SETUP PAY CATEGORIES 2 Select the time to begin the new Pay Period.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAY CATEGORIES SETUP Pay categories are classifications of employee hours. Click EDIT to begin. PAY CATEGORY: Predefined classifications of employee hours. (Holiday, Other, Overtime 1.5, Overtime 2, Regular, Sick, Vacation) RATE MULTIPLIER: The rate at which the Pay Category is paid; i.e., Holiday would be rate multiplier 1 if the employee is paid regular rate for the day. If you choose to pay time and a half, the rate multiplier is 1.5.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Click EDIT to start. DAILY OVERTIME: Choose how it is paid and after how many hours. WEEKLY OVERTIME: Choose how it is paid and after how many hours. MONTHLY/SEMI-MONTHLY PAY PERIODS ONLY: Must select the day and time that the workweek begins to calculate overtime correctly. Max Hours Before Missed Punch Assumed: The maximum number of hours an employee can work without punching before the system assumes the employee forgot to punch out.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE ADVANCED EMPLOYEE GROUPS SETUP Employee Groups Advanced can be used when the standard Employee Groups is not sufficient for an organization. Shift Warnings: Allows the employee to punch at any time, but will generate a warning when an employee punches outside of the defined shift. The user can define the warning based on minutes before or after the shift starts or ends.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE BEFORE YOU ENTER NEW EMPLOYEES IN TIMETRAX Duplicate employee records can impact data integrity. In order to avoid duplicates please adhere to the following rules: • Always enter unique employee ID numbers. • If two or more employees have identical first and last names, enter a unique middle initial. There are three ways duplicate records are created: 1.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE EMPLOYEE DETAILS SETUP This section is where individual employee information is stored. (For QuickBooks users, please see the section on Importing Employees from QuickBooks) Click ADD to continue CARD 1, 2, 3: TimeTrax allows up to 3 different card numbers to be assigned to each employee. Card 1 is a required field. ENTER EMP#: Pyramid strongly recommends entering a unique employee ID for each employee in TimeTrax.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE FINGERPRINT REGISTRATION FOR TIMETRAX BIO ONLY Select thumb print icon to register empoyee fingerprint. Select employee to register Select to add new fingerprint Select Register Fingerprint Have employee swipe finger for the 1st capture of fingerprint. The terminal will say, “Scan 1 of 2”. Have the employee swipe finger for a 2nd time with the same finger when the terminal says, “Scan 2 of 2”. This is done for verification and confirmation.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Pyramid highly recommends setting up each employee on the Employee Details Tab first and then go back and enroll each employee’s fingerprint. Employee fingerprint ID# is posted here and will also be displayed on the terminal LCD display during employee punch. TO DELETE FINGERPRINT To delete a fingerprint, from the Employees Detail Screen, select the employee name whose fingerprint you want to delete from the drop down box.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TO CHANGE/ENROLL FINGERPRINT Delete the fingerprint from the Employees Detail Screen by selecting the employee name whose fingerprint you want to delete from the drop down box. Select the thumb print icon and it will bring you to the Fingerprint Registration Screen. From the Fingerprint Registration Screen, select the employee to be removed from the drop down box, Select REMOVE.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE CONFIGURE TAB DATE/TIME SETUP This is the screen in which you will make any adjustments necessary to the date and time, as well as Daylight Savings Time settings. Note: Daylight Savings Time is based on 2007 law. (Screen not shown on TimeTrax PC) PREFERENCES This is the screen in which you will define the preferences for your system settings. Click SAVE and EXIT button when completed.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE AUTOMATIC BACKUP This screen allows you to select the location that you want to store your system backup. The backup is stored in a folder named PYRAMID. The critical files for restoring your system are Pyramid.mdb, Pyrarchive.mdb, Pyrexport.mdb, PryPolmd.mdb and Pyramid.ini. This is your main backup and the data updates with each backup action.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE USER LEVELS Restricted: These users can only access the following: Punch Details, Payroll Details, Employee Details, Assert Global Pay, Viewing Options, Date Time Setup Form, Reports/Exports, and Retrieve Punch Data. Regular: These users can access all of the Restricted Users areas and the following: Supervisor Functions, Preferences, Backups, and Archive Reports, Bell Schedule and Department Codes (optional feature).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE DEPARTMENT CODE OPTION FOR TIMETRAX PC ONLY This function allws employees to change Departments or Jobs throughtout the course of a workday. Department transfers could be used when an employer wants to capture time by job and employee vs. employee alone. This is an optional feature and is not required to run TimeTrax PC. You must first check the Enable Department Codes box to activate the features. Click ADD to begin adding Departments/ jobs.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAYROLL TAB GET PUNCHES At Login you are offered the option to download punches. Pyramid recommends that you do this on a regular basis to prevent data loss. Otherwise, GET PUNCHES allows you to download punches when you are ready for payroll activities. TimeTrax will automatically recognize new punches, and download only those not currently in the database. DOWNLOAD PUNCHES Connect the hardware as shown in the diagram on page 4.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PUNCH EDITING Insert Punch: To insert a punch, click the INSERT PUNCH button. Select the date of the punch and then select the time of the punch and choose SAVE. Edit Punch: Highlight the punch in question, click the EDIT PUNCH button, change the date and/or time of the punch, and choose SAVE.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE ASSERT GLOBAL SPECIAL PAY In the circumstances where you wish to pay all employees or a group of employees the same number of hours,(i.e., Independence Day @ 8 hours), go to FILE – Assert Global Special Pay. EMPLOYEE SELECTION: Choose either EMPLOYEE BY GROUPS in the Selected Payroll Setupor INDIVIDUAL EMPLOYEES in the Selected Payroll Groups. If you choose EMPLOYEE BY GROUPS, you are selecting every employee within the selected employee group.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE REPORTS / EXPORTS REPORTS When generating REPORTS you must select the PAY PERIOD you want included in the report, as well as the EMPLOYEE GROUP or INDIVIDUAL EMPLOYEES you want included in the REPORT. Then, select the REPORT you want to run. Select PAY PERIOD to be included in REPORT Choose REPORT Click CREATE REPORT Select who is included in the REPORT. Choose either EMPLOYEE GROUP or INDIVIDUAL EMPLOYEES.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Employee Contact Information: Shows NAME, ADDRESS, HOME PHONE and WORK PHONE. Employee Seniority Report: Shows EMPLOYEE NAME, ID NUMBER, HIRE DATE and DAYS EMPLOYED. You can sort by either 30/60/90 or 410-DAY BANDS or BY NAME or BY DATE HIRED. ARCHIVE REPORTS Once a payroll record is approved, it is placed in Archive. Archive Reports allow you to run reports from the date TimeTrax was installed up to and including the current date.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX QUICKBOOKS INTEGRATION REQUIREMENTS: QUICKBOOKS 2003 PRO OR HIGHER. U.S. VERSIONS ONLY. STEPS REQUIRED PRIOR TO INTEGRATION STEP 1 IMPORTANT: Before You Integrate TimeTrax with QuickBooks, regardless of the scenario, you must: • Log into QuickBooks as “Administrator” and • Confirm that QuickBooks is in “Single User Mode”. Click on the “File” menu and verify that “Switch to Multi-user Mode” is displayed.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Select TIMETRACKING from the displayed options and click on COMPANY PREFERENCES tab. • Check the YES option in the DO YOU TRACK TIME field. Select TimeTracking YES option. INITIAL TIMETRAX/QUICKBOOKS COMMUNICATION STEP 3 When TimeTrax attempts to communicate with QuickBooks for the first time, QuickBooks will present the user with the following access options: Select either option. Make sure this setting is checked.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Depending on access requirements select either of the two options: YES, WHENEVER THIS QUICKBOOKS COMPANY FILE IS OPEN, or: YES, ALWAYS ALLOW ACCESS EVEN IF QUICKBOOKS IS NOT RUNNING. • Make sure to check: ALLOW THIS APPLICATION TO ACCESS PERSONAL DATA SUCH AS SOCIAL SECURITY NUMBERS . . .
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Make sure that the displayed options are checked: Check these options Required steps to properly integrate TimeTrax and Quickbooks, will vary depending on which product you are currently using and which product you are adding. Please select which of the following scenarios describes your situation: I. EXISTING QUICKBOOKS USER NEW TO TIMETRAX II. EXISTING TIMETRAX USER NEW TO QUICKBOOKS III.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Open each respective employee record and select PAYROLL AND COMPENSATION INFO. • Check USE TIME DATA TO CREATE PAYCHECKS Check this option Importing QuickBooks employee records into TimeTrax. In order for TimeTrax and QuickBooks to be in sync, the QuickBooks employee records need to be imported from QuickBooks into TimeTrax.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE For optimal integration, the following settings are recommended.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Employee Export: Required Employee Export LINK RULES Settings Important: In order to prevent duplication of employee records in either TimeTrax and/or QuickBooks, please adhere to the following rules: • Select the above LINKING RULES • Always enter new employees in TimeTrax first, and then use the TimeTrax QuickBooks link to export the data from TimeTrax to QuickBooks.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE II. ESTABLISHED TIMETRAX USER, FIRST-TIME QUICKBOOKS USER III. NEW USER TO BOTH APPLICATIONS Setting Employee Default in New QuickBooks Company Click on Employee/Employee Center Right Click on Employee Tab and Select EMPLOYEE DEFAULT Select USE TIME DATA TO CREATE PAYCHECKS Select OK For optimal integration, the following settings are recommended.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Employee Match: Required Employee Match LINK RULES Settings Employee Export: Required Employee Export LINK RULES Settings Important: In order to prevent duplication of employee records in either TimeTrax and/or QuickBooks, please adhere to the following rules: • Select the above LINKING RULES • Always enter new employees in TimeTrax first, and then use the TimeTrax QuickBooks link to export the data from TimeTrax to QuickBooks.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX PAY ITEMS AND QUICKBOOKS PAYROLL ITEMS In order for QuickBooks to generate Payroll data, the following steps are required: • The QuickBooks TIME TRACKING OPTION must be enabled. (See Page 21). • QuickBooks Payroll must have been set up. Important: QuickBooks Payroll Items will only be visible in QuickBooks, after a QuickBooks Payroll Processing Option has been selected and QuickBooks Payroll has been set up.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TimeTrax Payroll Items correspond to QuickBooks Payroll Items. By default TimeTrax provides the following Pay Items: • Regular • Overtime 1.5 • Overtime 2 Existing Quickbooks User New to TimeTrax If employees are paid hourly, various Payroll Items for regular and overtime pay will already exist in QuickBooks and most likely the names for the respective payroll items will vary from the names of the TimeTrax default pay items.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Option #1: RENAMING TIMETRAX PAY ITEMS. Next click on SETUP EXPORT button. Click on SETUP EXPORT Change the displayed TimeTrax Pay Item names to the respective QuickBooks Payroll Item names and click on START EXPORTING TO QUICKBOOKS. 2. Rename to QuickBooks Payroll Item names 3.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Option #2: MERGING PAYROLL ITEMS IN QUICKBOOKS. Do not change the displayed Pay Item names and click on START EXPORTING TO QUICKBOOKS. 1. Click on START EXPORTING TO QUICKBOOKS The following message will be displayed: Click on OK 2. Click on OK Proceed by clicking on NO 3. Click on NO TimeTrax will now send the hours worked and the associated pay items to QuickBooks.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Next TimeTrax will display the following message. Click OK And QuickBooks will show the new Items in the Payroll Items list TimeTrax Pay Items in QuickBooks list Right click on the QuickBooks Payroll Item that needs to be merged with the TimeTrax Pay Item.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE In the displayed editing screen, change the displayed QuickBooks Payroll Item name to OVERTIME HOURLY RATE {2} and click NEXT. 1. Over-write the displayed QuickBooks Payroll Item name with the TimeTrax Pay Item name OVERTIME HOURLY RATE{2} 2. Click NEXT The following message will be displayed: 3. Click YES to merge items. Click on YES to merge the Payroll Items. Repeat this procedure for all other QuickBooks Payroll Items, that need to be merged.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE SETTING UP EMPLOYEES WITH NEW PAYROLL ITEMS IN QUICKBOOKS. Before QuickBooks can process payroll, the required payroll items have to be added to the QuickBooks employees’ payroll information. Edit each employee’s payroll and compensation information: Select PAYROLL AND COMPENSATION INFO from the drop-down in the QuickBooks EDIT EMPLOYEE screen. 1. Select PAYROLL AND COMPENSATION 2.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Next: assign hourly pay rate. 3. Assign hourly pay rate Important: Repeat for each required payroll item and for each employee. Please note: Pay rates are not exported from TimeTrax to QuickBooks and have to be set up manually for each employee.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE ADP EXPORT The following are instructions for setting up and using the ADP EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE GENERIC TEXT EXPORT The following are instructions for setting up and using the GENERIC TEXT EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAYCHEX PREVIEW EXPORT The following are instructions for setting up and using the PAYCHEX PREVIEW EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAYCHEX PAYLINK EXPORT The following are instructions for setting up and using the PAYCHEX PAYLINK EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PRODATA EVOLUTION EXPORT The following are instructions for setting up and using the PRODATA EVOLUTION EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PAY AMERICA EXPORT The following are instructions for setting up and using the PAY AMERICA EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIME CLOCK EXPORT The following are instructions for setting up and using the TIME CLOCK EXPORT contained in the TimeTrax. You will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CATEGORY CODES within the SETUP – PAYROLL SETUP – SETUP PAY CATEGORIES. (These codes will be provided to you from your payroll service provider).
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX BIO FREQUENTLY ASKED QUESTIONS Q. WHAT FINGERPRINT TECHNOLOGY DOES TIMETRAX BIO USE? A. Pyramid incorporates advanced thermal imaging technology into the TimeTrax Bio unit. It is a linear sensor that captures or images the fingerprint by placinging the finger on the sensing area. The sensor measures temperature differences between ambient conditions and the ridges and valleys on the fingerprint.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Q. HOW ACCURATE IS THE TIMETRAX BIO? A. The accuracy of fingerprint readers has increased dramatically in the last few years. Error rates have been steadily declining as matching and sensor technologies evolve. Pyramid’s False Reject Rate is less than half a percent. The False Accept Rate is even lower. • False Reject Rate: The hardware decides there is no match when there is, in fact, a match.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Q. WHAT HAPPENS IF THE COMPUTER SYSTEM CRASHES OR WE EXPERIENCE A POWER OUTAGE? CAN EMPLOYEES CONTINUE TO SCAN? A. Since the TimeTrax Bio terminal stores the fingerprint vs. the software storing the fingerprint, employees can continue to scan if the computer systems are down. Punches can be downloaded from the terminal once the power or system is restored to normal working conditions. Q. DOES TIMETRAX BIO ELIMINATE BUDDY PUNCHES? A. Yes.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TROUBLESHOOTING GUIDE FOR YOUR TIME RECORDER YOU MUST BE LOGGED IN AS ADMIN IN TIMETRAX AS WELL AS ANY OTHER INTEGRATED SOFTWARE PROGRAM, SUCH AS QUICKBOOKS, TO PERFORM ANY MAINTENANCE FUNCTIONS. GENERAL TROUBLESHOOTING TIPS TimeTrax will not read the employee fingerprint(s): (TTBIO Only) • Check that the employee finger is clean and free of excessive oils. • Check that the employee finger is not too dry. Apply a light moisturizer.
Software is Acting in an Unexpected Manner • Restart TimeTrax and see if that corrects the problem. • Reboot your computer and re-launch TimeTrax. • Make sure you meet the minimum system requirements listed in the MINIMUM SYSTEM REQUIREMENTS section of this manual. Upgrade or Software Reinstallation Single Version User TROUBLESHOOTING • • • • • Close out of TimeTrax Software. Create a “TimeTrax Backup” folder on your desktop. Right-click on the Desktop and select ➞ NEW ➞ FOLDER. Name this folder DATA.
• Navigate to My Computer – C:\ Documents&Settings/AllUsers/ Documents(shared)\Pyramid\TimeTrax and choose EDIT ➞ Paste into the TimeTrax folder. Choose YES TO ALL to replace the existing files. • Open the TimeTrax software with your usual user name and password. All of your information will be there and the new version can be verified by Selecting HELP and then ABOUT TIMETRAX. from the menu bar. The version number should match the version number labeled on your CD.
For Non-Network PC users: 1. Right-click on your desktop. 2. Select NEW and FOLDER. 3. Open the folder, right-click and paste files. 4. Transfer files to the new computer. 5. Navigate to the TimeTrax directory and paste the files. Examples of transfer methods are: email attachment (Pyramid does not recommend this method due to the size of the files), Zip Disk, or burn the files onto a CD or DVD. TROUBLESHOOTING .
USB to RS232 adapter (PN 41685): For computers with only a USB port. **Important** Make sure that the TimeTrax software is installed prior to connecting the TimeTrax unit to the PC. Connect the 50’ RJ45 cable (fig. D) to the RJ45/DB9 adapter (fig. B) and then connect the RS232/USB adapter (fig. C) to the back of your PC (fig. A). STEP II: Test that Windows, COM Port and DB9 are working properly.
Software Cannot Locate Time Recorder – Ethernet Version Only An enabled DHCP Server on the network is required for an Ethernet terminal to receive an IP address to make a connection to the software. Verify that the terminal reads “DHCP Server Found” and an IP address has been received by unplugging ther terminal and plugging it back in to reset it. The terminal will go t hrough a DHCP negotiation that will confirm the IP address assigned to the terminal.
Inserting A Static IP Address On Ethernet Clocks Only Pyramid offers the option of inputting the IP address given to the terminal by the DHCP server into the software. You can locate the IP address by unplugging the terminal and plug it back in to reset it. The terminal will go through a DHCP negotiation that will display the IP address assigned to the terminal. Please make note of IP address displayed. Enter IP address into IP address field in the ADD/MODIFY section at the bottom of the page.
Choose RESTORE FROM CURRENT BACKUP. • This will restore all data from the last backup. If you have punches in the TimeTrax unit that have not been downloaded, download them as described in the PAYROLL TAB, GET PUNCHES SECTION of this manual. TROUBLESHOOTING • If you do not have a backup, you will need to reinstall your software and go thru the entire setup process beginning with the TimeTrax Setup Wizard.
For each employee, go to edit button and uncheck the INACTIVE check box located under HOURLY PAY RATE. From the PAYROLL ICON on the VERTICAL ICON BAR, click GET PUNCHES. Press the F12 key on your keyboard and the screen below will appear. Once the emergency download is complete, make sure you go back and make the employees that you activated, inactive again. Click HIDE THE INACTIVE EMPLOYEES Tab. Note: Pyramid highly recommends the use of surge protectors to prevent data loss.
Error 1609 U.S.A. Home Editions of XP or VISTA Error 1609: An error occurred while applying security settings. Power Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry or Cancel This error will occur if you are using the U.S.A. HOME EDITION of either Windows XP or Windows Vista. TROUBLESHOOTING TimeTrax Installer Information X Error 1609.
VISTA Home Right click on desktop and select NEW and then SHORTCUT: When you get the box below, type: NET LOCALGROUP “POWER USERS”/ADD. Once it states command completed successfully, open the software again and you will be fine. 57 TROUBLESHOOTING Select NEXT and FINISH. Vista will create an icon on your desktop. Right click and Run as Administrator.
VISTA and USB Adapter Driver – Serial / USB Version ONLY: TimeTrax install CD includes a Driver for the USB adapter. If you are running VISTA and receive a message that the software CANNOT FIND THE DEVICE DRIVER, you will need to follow the instructions below: TROUBLESHOOTING Disconnect the USB adapter from your computer. Navigate to C:\Program Files\Pyramid\TimeTrax. PROPERTIES Locate the file USBSetup.exe Locate the file USBSetup (USBSetup.exe).
VISTA and USB Adapter Driver – Serial / USB Version ONLY: Select After rebooting the computer, log into TimeTrax software and plug in the USB adapter. Your computer should install the device driver. When installation succeeds, an alert balloon should appear in the lower right corner of the screen. Note: If you are still unable to connect, go to http://pyramidtechnologies.com/technicalsupport/downloads and select USB Driver Update.
IMPORTANT INFORMATION QuickBooks 2007 Integration – Serial / USB Version ONLY: The new QuickBooks 2007 upgrade contains a PDF Converter that utilizes a virtual port that masks itself as a COM port (COM1). This may interrupt communications with time and attendance system, since we use your PC’s COM1 to communicate with our serial time recorders. Error Message: Communications Failure – Computer cannot locate Time Recorder Resolutions: 1.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE WARRANTY INFORMATION REGISTERING TIMETRAX Please be sure to complete the product registration form online at www.ptitime.com to activate your Technical Support/Hardware Warranty. RETURNS Returns on non-defective equipment can be made within 30-days of purchase for a full refund after inspection.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE INDEX Entering New Employees . . . . . . . . . . . . . . . . . . 7 Error 1609 for XP or Vista . . . . . . . . . . . . . 56-57 Ethernet Connection . . . . . . . . . . . . . . . . . . . . 52 Exports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 7 7th Day Worked Overtime . . . . . . . . . . . . . . . . . 5 F Filter-Out Punches Closer Than . . . . . . . . . . . . . 4 Fingerprint Registration TimeTrax BIO Only . . 8 First Name . . .
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE O Overtime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Sunday Overtime . . . . . . . . . . . . . . . . . . . . . . . . 5 Super . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Supervisor Functions . . . . . . . . . . . . . . . . . . . . 15 Support Plan . . . . . . . . . . . . . . . . . . . . . . . . 64-65 Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Sync Employees with QuickBooks .
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Pyramid Technologies Technical Support Plan Pyramid Technologies, LLC (“Pyramid”) and the Company (“Customer”) ordering the Pyramid Technical Support Plan (“Technical Support Plan”) hereby agree that the following terms and conditions shall govern the delivery of support services by Pyramid to Customer under the Technical Support Plan, with respect to the applicable registered Pyramid products.
PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Technical Support Plan Continued TERM AND TERMINATION: This Support Plan shall have a term of one year from the Commencement Date. The Support Plan shall terminate immediately upon nonpayment of the fees for the Support Services ordered. Pyramid reserves the right to cancel this Support Plan at any time or change the fees, terms, conditions, support features, procedures, pricing and support availability upon thirty (30) days notice.
