Technical data

PVI 3000/4000/5000/5300 Installation and Operation Manual
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Solectria Renewables Limited Warranties are provided by Solectria Renewables, LLC. ("Solectria Renewables") and cover
defects in workmanship and materials.
Duration of a Solectria Renewables Warranty Period:
The warranty period is 120 months from the date of purchase of the PVI3000/4000/5000/5300 by the end user or 124 months
after the delivery date from Solectria Renewables to installer, dealer, distributor (merchant) whichever is shorter.
If Solectria Renewables repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer, whichever is greater.
All warranties are null and void if full payment for products and associated shipping are not received in full and in a timely
manner by Solectria Renewables.
Please contact Solectria Renewables Customer Service for further details on other products.
What will Solectria Renewables do?
Solectria Renewables will, at its option, repair or replace the defective product free of charge, provided that you notify
Solectria Renewables of the product defect within the Warranty Period for your product, and provided that Solectria
Renewables, through inspection, establishes the existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Solectria Renewables reserves the right to use parts or products of original or improved design in the
repair or replacement. All replaced products and all parts removed from repaired products become the property of Solectria
Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no reimbursement for lost energy
production.)
Solectria Renewables covers both parts and labor necessary to repair the product, and return shipment to the customer via a
Solectria Renewables-selected non-expedited surface freight within the contiguous United States and Canada. Alaska and
Hawaii and the Rest of The World are excluded. Contact Solectria Renewables customer service for details on freight policy
for return shipments outside of the contiguous United States and Canada.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Solectria Renewables directly at the number listed on the
website in the customer service section for your product.
Direct returns may be performed according to the Solectria Renewables Return Material Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled
or modified without prior written authorization by Solectria Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
- The dated merchant invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or costs related to the removal,
installation, or troubleshooting of the customer's electrical systems. These warranties do not apply to and Solectria Renewables
will not be responsible for any defect in or damage to:
a) The product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an unsuitable environment; this includes but is not limited to damage
caused by improper removal or installation of PV string fuses, or if incorrectly rated PV string fuses are used.
b) The product if it has been subjected to fire, water, generalized corrosion, biological infestations, acts of God or input
voltage that creates operating conditions beyond the maximum or minimum limits listed in the Solectria Renewables product
specifications including high input voltage from generators and lightning strikes;
c) The product if repairs have been done to it other than by Solectria Renewables;
d) The product if it is used as a component part of a product expressly warranted by another manufacturer;
e) The product if its original identification (trademark, serial number) markings have been defaced, altered, or removed;
f) The product if it has been damaged in shipping
g) Any installation and operation beyond the scope covered by relevant safety regulations (UL1741, NEC, etc.);