Specifications

40
APPENDIX 7 Q&A
For more details about EagleEyes Q&A, please visit our official website: www.eagleeyescctv.com.
Question Answer
Does this camera support quick wireless
connection setup with just one press?
Yes, and this support must work with the router which also supports quick
wireless connection setup. Users do not need to manually search and
enter the password to join the wireless network. All setup and connection
can be done with just one press.
To use this function, your router must be compatible with WPA or WPA2
security. And the naming of this function may vary based on the brand of
each router. For details, please check the user manual of your wireless
router.
I can connect to this camera in my
house or office where it’s installed with
wireless network.
But when I leave my house or office, I
can’t connect to it from my mobile phone
(with 3G network), or other computer
(connected to Internet). Why?
You didn’t configure this camera to Internet, but only in LAN.
Please follow the steps in this manual to complete network configurations,
or it’s recommended for you to check with your local installer or reseller for
this service because it’s usually hard for a person who doesn’t have
network knowledge to set network configurations.
My live images are not fluent. Why?
Image fluency could be affected by the local network upload bandwidth,
router efficiency, client network download bandwidth, complexity of live
view, and more.
Available for remote access from Internet Explorer and iPad only:
To have the best image fluency, select “QVGA”; to have the best image
quality, select “SXVGA”; to have normal image fluency and quality, select
“VGA”.
What’s “Push Video”?
“Push Video” is an active notification system, different from traditional FTP
& Email notification methods.
When “Push Video” is enabled and any human detection event occurs,
you’ll be able to receive notifications on your iPhone / iPad / Android
mobile device within 5 seconds.
For more details about “Push Video”, please refer to “APPENDIX 4
ENABLE PUSH VIDEO” at page 36.
The detection range of the built-in
human detection sensor seems too
short and the sensor is not sensitive
enough. Did I do anything wrong on
installation?
The human detection sensor might be influenced by the temperature of
ambient environment and human beings, and the applicable working
temperature is up to 30ºC. To get more accurate and precise detection,
you may connect external alarm devices, such as magnetic contacts.
The live video keeps flickering. Why?
Please try adjusting the power line frequency to “60 Hz” or “50 Hz” for the
camera.
For iPhone users, access the camera, and select “ ” on the top right
corner to enter IPCAM Configuration page. Then, scroll down and select
“Advanced”. Go to “Advance Setup”  “Camera” to change setting.
For access from Internet Explorer, log into the camera, and select
“Config.”  “Camera”  “Camera”.