Product specifications

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APPENDIX 3 Q&A
For more details about EagleEyes Q&A, please visit our official website: www.eagleeyescctv.com/supp_QnA.aspx.
Question Answer
I can connect to this camera in my
house or office where it’s installed
with wireless network.
But when I leave my house or office, I
can’t connect to it from my mobile
phone (with 3G network), or other PC
(connected to Internet). Why?
You didn’t configure this camera to Internet, but only in LAN.
Please follow the steps in the advanced network setup guide
downloadable from www.surveillance-download.com/user/n812.swf to
complete network configurations, or it’s recommended for you to check
with your local installer or reseller for this service because it’s usually hard
for a person who doesn’t have network knowledge to set network
configurations.
My live images are not fluent. Why?
There are two suggestions to improve the image fluency as listed below:
1) Image fluency is affected by the local network upload bandwidth, router
efficiency, client network download bandwidth, complexity of live view,
and more. (Recommended) To have the best image fluency, select
“QVGA”; to have the best image quality, select “SXVGA”; to have
normal image fluency and quality, select “VGA”
2) AVN812 supports IEEE 802.11b/g/n interface. When in b Mode,
delayed live view may be caused if two people or more log into the
camera at the same time. In this case, it’s recommended to switch to
the other modes (g mode / n mode).
What’s “Push Video”?
“Push Video” is an active notification system, different from traditional FTP
& Email notification methods.
When “Push Video” is enabled and any human detection event occurs,
you’ll be able to receive notifications on your iPhone / iPad / Android
mobile device within 5 seconds.
For more details about “Push Video”, please refer to “Advanced Network
Setup” (APPENDIX3 ENABLE PUSH VIDEO).
The detection range of the built-in
human detection sensor seems too
short and the sensor is not sensitive
enough. Did I do anything wrong on
installation?
The human detection sensor might be influenced by the temperature of
ambient environment and human beings, and the applicable working
temperature is up to 30ºC. To get more accurate and precise detection,
you may connect external alarm devices, such as magnetic contacts.
There’re some tips for installation. For details, please go to
www.eagleeyescctv.com/supp_QnA.aspx.
The live video keeps flickering. Why?
Please try adjusting the power line frequency to “60 Hz” or “50 Hz” for the
camera.
For iPhone users, access the camera, and select “ ” on the top right
corner to enter IPCAM Configuration page. Then, go to “Advance Setup”
 “Camera” to change setting.
For access from Internet Explorer, log into the camera, and select
“Config.”  “Camera”  “Camera”.