User's Manual

5
Chapter 3 Simple Troubleshooting
No.
Fault phenomenon
Troubleshooting
1
Can not turn on
1. Make sure that the AC adapter is connected to the computer
and that the power cord is plugged into a working electrical
outlet;
2. The computer is turned on (press the power button again to
confirm whether it is turned on normally);
3. If the above items are set correctly, the computer still does not
turn on, please contact the supplier in time.
2
When the computer is
turned on, the screen is
not displayed
1. Please check if the HDMI and DP lines are connected correctly.
2. Check if the display input mode is correct.
3
A black screen appears
while the computer is
running
1. Check the status of the power indicator to confirm that the
device is in sleep mode. Can you wake up by pressing the power
button?
2. Check if the monitor is sleeping
4
The computer is not
responding
1. To force the shutdown, please press the power button and then
turn it back on;
2. Or unplug the power cord and reconnect it.
5
No sound from the
speaker or headphones
1. Check if the mute function is off
2. Did you choose a speaker or earphone as a playback device?-
Sincerely, if you encounter any problems during use, please feel free to contact us,
thank you for your support and wish you a happy life!