Operation Manual

13
FREQUENTLY ASKED QUESTIONS
Question: “How should I clean my bench?”
Answer: YOU SHOULD CLEAN THE BENCH WITH A SOLUTION OF WARM WATER AND
NON-CORROSIVE/ABRASIVE SOAP. DAMPEN A RAG WITH THIS SOLUTION AND WIPE COMPLETELY DRY
BEFORE USING.
Question: “Is there any maintenance I need to do for my bench?”
Answer: YOU SHOULD ALWAYS DOUBLE CHECK TO MAKE SURE ALL YOUR BOLTS ARE TIGHT AND SECURE,
AND THAT THE LOCK KNOB IS IN PRESENT AND SECURELY IN PLACE BEFORE USE.
Question: “A cushion/pad seems loose, what should I do?”
Answer: MAKE SURE THE BOLTS UNDER THE CUSHIONS ARE SECURE.
Question: “Something was missing from the packaging,” “I need to purchase a replacement part” or “I
discovered a damaged piece. What should I do?”
Answer: CONTACT PURE FITNESS CUSTOMER SERVICE AT: [e-mail] or by calling
888-498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER CONFIRMATION AVAILABLE
TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU MUST REPORT MISSING PIECES WITHIN 30 DAYS
FROM DATE OF PURCHASE. PLEASE BE AWARE THAT UNDER OUR LIMITED WARRANTY, FOR SOME PARTS
WE REQUIRE A PICTURE OF THE DAMAGED ITEM AND/OR RETURN OF THE ITEM TO OUR QUALITY CONTROL
OFFICE FOR REVIEW.