Owner Manual

12
[e-mail]
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “The foam padding or mat is
damaged, what should I do?”
If you are still within your warranty period,
you should contact our customer service
department. You can also purchase
replacement parts from our website:
www.purefun.net
• Question: “I had a part missing from
my box” or “something was damaged in
shipping, can you send it to me?”
Answer: If it has been 30 days or less from
the date of your initial purchase, you can
contact customer service (info below) for a
replacement part to be issued.
• Question: The trampoline is not resting
completely flat. What can I do?
If the trampoline is not flat, then there is too
much tension on the fittings of the tubes.
Press the trampoline diagonally, or bend a
bit of the leg that doesn’t touch the ground
to level all legs. (See Fig. 1 and Fig. 2 )
• Your trampoline is designed to be very low
maintenance.
• If any part of the trampoline requires
cleaning, simply wipe with a damp cloth. (Do
not jump on the trampoline after cleaning
until completely dry).
• If the paint is chipped, we recommend you
lightly rub the damaged area and cover using
a non¬toxic enamel paint.
• IMPORTANT: While no regular maintenance
is required, you must inspect the trampoline
before each use and replace any worn,
defective or missing parts.
• The following conditions could represent
potential hazards: missing, improperly
positioned, or insecurely attached frame
padding; punctures, frays, tears, or
holes worn in the bed or frame padding;
deterioration in the stitching or fabric
of the bed or frame padding; a bent or
broken frame; a sagging jump mat; sharp
protrusions on the frame or suspension
system. Cease using trampoline immediately
and secure it against unauthorized use if any
of these conditions are present.
CARE AND MAINTENANCE
FREQUENTLY ASKED QUESTIONS