Installation Guide
10
FREQUENTLY ASKED QUESTIONS
Question: “One of my trampoline legs has broken” or “The foam padding or mat is damaged, how do I
replace it?”
Answer: IF YOU ARE STILL WITHIN YOUR WARRANTY PERIOD (90-DAYS FROM INITIAL PURCHASE) YOU
SHOULD CONTACT CUSTOMER SERVICE (info below). YOU CAN ALSO PURCHASE SELECT REPLACEMENT
MINI-TRAMPOLINE PARTS AT: http://pureglobalbrands.com
Question: “I had a part missing from my box” or “something was damaged in shipping, can you send it to
me?”
Answer: IF IT HAS BEEN 30 DAYS OR LESS FROM THE DATE OF YOUR INITIAL PURCHASE, YOU CAN
CONTACT CUSTOMER SERVICE (info below) FOR A REPLACEMENT PART TO BE ISSUED.
CUSTOMER SERVICE CONTACT INFO:
Email: customerservice@puregbi.com
Telephone: 1-866-498-5269
Fax: 1-561-833-1996