User`s guide

External USB Modems 23
your modem is not properly installed. Try reinstalling your modem using
the instructions on the Installation Guide.
Windows 95/98/NTYou may not have the correct modem type
selected in your software or in Windows. Click on Windows Start,
Settings, and Control Panel. When Control Panel opens, click
Modems. Here you will see a list of installed modems. You can also add,
remove, or view the properties of modems from this window. The U.S.
Robotics modem you have installed should be present in the list of
installed modems. If none of the modem descriptions in the list matches
your U.S. Robotics modem or no modems are listed, your modem is not
properly installed. Try reinstalling your modem using the instructions on
the Installation Guide.
My modem won't
dial out or doesn't
answer incoming
calls.
Possible solution:
Windows 2000If you are using Dial-Up Networking, it may not be
configured correctly. Check your configuration and make sure you have
the correct port selected. Click Start, point to Settings and click
Network and Dial-up Connections. Make sure that the description in
the “Connect Using” box (under the General tab) matches the
description of the modem you are using. If it doesn't match, select the
proper modem description.
Windows 95/98/NTIf you are using Dial-Up Networking, it may not be
installed or configured correctly. Check your configuration and make sure
you have the correct port selected. Double-click My Computer,
double-click Dial-Up Networking, right-click the connection you are
trying to use, and select Properties. Make sure that the description in the
modem box matches the description of the modem you are using. If it
doesn't match, select the proper modem description.
For Both Dialing and
Answering Problems
Possible solution:
Make sure that you are using the power supply that came with your
modem; other similar-looking power supplies may be of different
voltages and could damage your modem.
Possible solution:
You might have a bad phone cord connection to your modem, or your
phone cord may be plugged into the wrong jack. The phone cord should