Specifications

54
Policies and Procedures
1. Manufacturer’s Equipment Warranty
a. Pulsafeeder warrants all pumps and controllers of its manufacture to be free of defects in material or workmanship. Liability un-
der this policy extends for 24 months from date of shipment from the factory. The manufacturer’s liability is limited to repair or
replacement of any failed equipment or part which is proven defective in material or workmanship upon manufacturer’s examina-
tion. This warranty does not include removal or installation costs and in no event shall the manufacturer’s liability exceed the
selling price of such equipment or part.
b. The manufacturer disclaims all liability for damage to its products through improper installation, maintenance, use or attempts to
operate such products beyond their functional capacity, intentionally or otherwise, or any other unauthorized repair. The manu-
facturer is not responsible for consequential or other damages, injuries or expense incurred through the use of its products.
c. The above warranty is in lieu of any other warranty, whether expressed or implied. The manufacturer makes no warranty of
fitness or merchantability. No agent of ours is authorized to provide any warranty other than the above.
2. Pulsafeeder’s Parts and Accessory Warranty
a. Pulsafeeder, Inc. warrants parts and accessories provided to be free of defects in material or workmanship. Unless otherwise
noted below, liability under this policy extends for 90 days from date of shipment from the factory when sold as service parts.
(Replaceable elastomeric parts are expendable and are not covered by any warranty either expressed or implied.)
b. This policy is extended to a full 12 months from the date of installation or 18 months from shipment from the factory whichever
comes first on the following accessories;
Digital Glycol Feeders Pre-Engineered Systems Corrosion Coupon Racks
Analog Timers Water Meters Flow Controllers
c. MicroTrac and MicroVision toroidal probes are warranted for 24 months from date of shipment from the factory when purchased
in conjunction with the controller.
All other electrodes/probes and sensors are considered maintenance items and such are warranted for six (6) months from the
date of shipment when purchased in conjunction with the controller.
Any electrodes/probes and sensors purchased as spare parts are warranted for 90 days from date of shipment.
d. The manufacturer’s liability is limited to repair or replacement of any failed equipment or part which is proven defective in mate-
rial or workmanship upon manufacturer’s examination. This warranty does not include removal or installation costs and in no
event shall the manufacturer’s liability exceed the selling price of such equipment or part.
e. The manufacturer disclaims all liability for damages to its products through improper installation, maintenance, use or attempts
to operate such products beyond their functional capacity, intentionally or otherwise, or any unauthorized repair. The manufac-
turer is not responsible for consequential or other damages, injuries or expense incurred through the use of its products.
f. The above warranty is in lieu of any other warranty, whether expressed or implied. The manufacturer makes no warranty of
fitness or merchantability. No agent of ours is authorized to provide any warranty other than the above.
3. Process for All Returned Goods
a. Please contact our Customer Service Department to request a RMA (Return Material Authorization) number prior to returning
any goods. The following information will be required:
Billing and ship-to address
Model number and serial number
Contact name and phone number
Reason for return
Purchase order (where applicable)
A packing slip will be provided to the shipper and MUST accompany the product being returned. Packages received without our
proper packing list will be refused by the receiver.
b. All material must be returned freight prepaid.
c. All material must be properly packaged to prevent damage in shipment.
d. All products MUST be wiped and flushed clean of any and all chemicals, solvents or buffers and be warranted to be safe for
handling. You will be requested to acknowledge the condition of the product being returned on our packing list. Any product
received that is deemed to be unsafe for handling or without this acknowledgement will be refused by our receiver.
e. RMA for returning product for credit is effective for 90 days from the date of issue. After 90 days if the product has not been
returned to Pulsafeeder the RMA number will be cancelled, and a new request must be made by the customer to continue with
the return procedure.
4. Non-Warranty Return Procedure
a. If you are experiencing a concern with your Pulsafeeder product, first consult the distributor, dealer or Regional Sales Manager
or the operation and maintenance manual for assistance. If service of your non-warranty unit is necessary, you must request a
return material authorization. A RMA form will be issued and must be used as the packing list attached to the outside of the b
ox.
Please send the unit freight prep
aid with the RMA number visibly displayed on the outside of the carton. All products MUST be
wiped and flushed clean of any and all chemicals, solvents or buffers and be warranted to be safe for handling. You will be re-
quested to acknowledge the condition of the product being returned on our packing list. Any product received that is deemed to
be unsafe for handling or without this acknowledgement will be refused by our receiver.
b. The charges listed in the following table will apply.
c. Extended warranty on repair goods will be offered only when the repairs were made by the factory on non-warranty units.
i. Microprocessor Controls – 1 year from date of shipment
ii. Electronic Controls – 6 months from date of shipment (excluding electronic parts)
iii. Standard metering pumps – 3 months from date of shipment
Product Repair Cost
Pumps and Pump Accessories – within 5 years of sale date Current List Price x .50 x Part Discount Multiplier
Controllers and Controller Accessories within 5 years of
sale date
Current List Price x .50 x Part Discount Multiplier
Any item older than 5 years from date of sale
With purchase order, $50 bench fee to evaluate. The $50 bench fee may be ap-
plied towards repair cost of unit or towards a new controller