Troubleshooting guide

MPC™ FACTORY SERVICE POLICY

Your MPC is a state of the art microprocessor based motor speed control for use with Pulsafeeder

Diaphragm Metering Pumps. It includes extensive on-board diagnostics. If you are experiencing a

problem with your MPC, first review the on-screen information, then consult the troubleshooting guide.

If the problem is not covered or cannot be solved, please contact your local authorized Sales

Representative or our Technical Service Department at (585) 292-8000 for further assistance.

Trained individuals are available to diagnose your problem and arrange a solution. Solutions may include

purchasing a replacement unit or returning the MPC to the factory for inspection and repair. All returns

require a Return Material Authorization (R.M.A.) number to be issued by Pulsafeeder. Replacements

purchased under a possible warranty situation may be credited after an examination of the original MPC

by Pulsafeeder personnel.

Certain components may be purchased for replacement. Refer to Section 17 – Spare Parts for more

information and part numbers. Parts purchased to correct a warranty issue may be credited after

examination of the original parts by Pulsafeeder personnel. Parts returned for warranty consideration that

test satisfactorily, will be sent back to the originator via freight collect.

Any field modifications will void the Pulsafeeder MPC warranty. Out-of-warranty repairs will be

subject to Pulsafeeder's standard bench fees and testing costs associated with replacement

components.

FCC Warning

This equipment generates and uses radio frequency energy. If not installed and used properly, in strict

accordance with the manufacturer’s instructions, it may cause interference to radio communications.

Operation of this equipment in a residential area is likely to cause interference in which case the user, at

his own expense, will be required to take whatever measures necessary to correct the interference.

Information in this document is subject to change without notice. No part of this publication may be

reproduced, stored in a retrieval system or transmitted in any form or any means electronic or mechanical,

including photocopying and recording for any purpose other than the purchaser’s personal use without the

written permission of Pulsafeeder.