Instruction manual

TROUBLESHOOTING
Page 26 TMC-7DSP/TMC-6DSP Color CCD Camera
4.3 Troubleshooting and FAQ
Following are some troubleshooting suggestions for some common problems. If these suggestions do
not solve your problem, please contact PULNiX (See “Information and Support Resources” on
page 27.).
4.3.1 Main Control Dialog Box Does Not Open
If the Main Dialog Box does not open, check the following:
• Make sure that you have followed the correct installation procedure.
• Check that you have correctly customized the “camsetting.reg” file for the Windows registry.
If you get a warning sign that says “Not Valid Comport” or “Comport is already open”, check the
following:
• Make sure that “camsetting.reg” was edited and correctly registered to the Windows registry is set
correctly
• Check whether your serial communication port conflicts with other device(s).
4.3.2 Advanced Controls Are Not Operational
Advanced controls are special features not required by all customers. These advanced controls can only
be activated by using a valid password supplied by PULNiX. Please contact the Sales Department at
PULNiX America, Inc. for more details (see “Information and Support Resources” on page 33).
5 TROUBLESHOOTING
5.1 Problems and Solutions
Following are troubleshooting tips for common problems. Generally, problems can easily be solved by
following these instructions. If the following remedies fail to offer a solution to your problems, please
contact a PULNiX representative.
5.1.1 Symptom: No Video
Remedies: Check that the following are properly connected and operational.
• Power supplies
• Power cables
• Main power source
• Shutter control
• Lens