Product Manual
4
The PTS Connect adapter cannot pair to the computer
Ensure the adapter is within 3 unobstructed meters of the computer.
Ensure the PIN code is entered correctly. The PIN code is printed on a label on
the bottom of the PTS Connect adapter.
Ensure that any letters used in the PIN code are capitalized.
Ensure that the computer has a supported operating system.
Note: Only Microsoft Windows and Android operating systems are supported.
Test results are not received by the computer after a test run
Ensure the PTS Connect adapter is properly paired with the computer.
Ensure the computer’s application is connected to the PTS Connect adapter with
the correct COM port.
Ensure the computer’s application is set to 9600 BAUD, 8 data bits, No Parity
and 1 stop bit.
Ensure the PTS Connect adapter is seated in the analyzer properly.
If using the CardioChek PA analyzer, ensure that the OUTPUT SELECT in the
PRINT menu under SETTINGS menu is set to PC.
Ensure that another PC is not connected to this PTS Connect adapter.
Analyzer states INSTALL MEMO CHIP
Ensure the MEMo Chip is installed on top of the PTS Connect adapter.
Ensure the PTS Connect adapter is seated in the analyzer properly.
The PTS Connect adapter or MEMo Chip does not insert
Ensure they are oriented properly.
Note: The PTS Connect adapter should be inserted into the MEMo Chip port
with the PTS Connect adapter logo label facing up and the MEMo Chip lot
number label facing down.
The PTS Connect adapter does not auto-connect with the computer after power cycling
the analyzer
Ensure that the PTS Connect adapter was previously paired to the computer and
the computer’s application had connected with the adapter.
Un-pair the PTS Connect adapter and pair and connect again to the computer
and computer’s application.
Test results are not complete or do not seem correct
The analyzer is outside of the 3 meter transmitting range of the PTS Connect
adapter. Move the analyzer closer to the computer.
Re-transmit the results from the analyzer.
How to Send Result From Memory
1. Navigate to the stored result to be sent according to the analyzer’s instructions for use.
2. Press Enter to send the result.