Product Manual

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Message or Issue Probable Cause What to Do
Desired language is
not displayed.
Language has been
set incorrectly.
Turn analyzer o. See Section 3, Setup – How
to Reset the Language.
The wrong date and/or
time is displayed.
Date and time have not been
set correctly.
See Section 3, Setup – How To Set the Date
and Time.
FAILED is displayed during
a check strip test.
Analyzer needs to be cleaned. Wipe the test strip slot with a clean, damp, and
lint-free cloth.
Check strip is dirty or damaged. Use spare check strip. If check strip still fails,
call Customer Service.
MEMO CHIP ERROR MEMo Chip is defective. Use another MEMo Chip from the same lot.
LANGUAGE Analyzer is new or language
option has not been set.
See Section 3, Setup – Setting Language.
TEST NOT ALLOWED Test selected by MEMo Chip
installed cannot be run on your
analyzer.
Check MEMo Chip and make sure that the
correct MEMo Chip is inserted.
Call Customer Service.
LOW TEMP Analyzer is below acceptable
operating temperature.
Move to warmer environment and test after
analyzer reaches proper temperature.
HIGH TEMP Analyzer is above acceptable
operating temperature.
Move to acceptable environment and test after
analyzer reaches proper temperature.
INSTALL MEMO CHIP MEMo Chip is not properly
inserted or is defective.
Insert same or new MEMo Chip properly.
Troubleshooting
10
Message or Issue Probable Cause What to Do
EXPIRED LOT Test strips are expired, wrong MEMo
Chip is inserted, or date is not
set properly.
Check test strip expiration date and make sure
correct MEMo Chip is inserted. Check date
setting – see Section 3, Setup – How To Set
the Date and Time.
REPLACE BATTERIES Batteries need to be replaced. Replace all batteries with new high-quality AA
batteries. (The analyzer will not run tests until
batteries are replaced.)
TEST ABORTED Test strip was not properly inserted
or was removed before test was
complete.
Test again with a new test strip.
Results will not print. Communication cable was
improperly connected.
Check all connections. Reprint test results
stored in memory.
Printer cover is not closed properly.
(Printer indicator light is red.)
Close printer cover correctly, ensuring that the
printer indicator light is green. Reprint test
results stored in memory.
Labels/paper were not loaded in
the printer.
See Printer System Setup/Operating System
Instruction Sheet packaged with the printer.