Specifications

Maintenance, Troubleshooting, and Technical Support
G-2 Falcon
®
PT40
Troubleshooting
Table G-1. Troubleshooting Problems, Causes, and Solutions
Problem Possible Cause Solution
The Falcon PT40
does not turn on.
Main battery not
charged.
Charge or replace the main battery in the
Falcon PT40.
Main battery not
installed properly.
Ensure battery is installed properly.
System crash. Perform a hard reset. Refer to
Resetting
the PT40 starting on page 1-3.
Rechargeable main
battery did not
charge.
Battery failed. Replace battery. If your Falcon PT40 ter-
minal still does not operate, try a soft
reset, then a hard reset; refer to
Reset-
ting the PT40 starting on page 1-3.
The Falcon PT40 was
removed from the cra-
dle while battery was
charging.
Insert the Falcon PT40 in cradle and
begin charging. The main battery
requires up to 4 hours to recharge fully.
Cannot see charac-
ters on display.
The Falcon PT40 is not
powered on.
Press the
<PWR> key.
Ambient room light is
too dark.
Turn on the backlight. Refer to
Backlight
starting on page 1-8.
During data commu-
nication, no data was
transmitted, or trans-
mitted data was
incomplete.
Terminal removed from
cradle or unplugged
from host PC during
communications.
Replace the terminal in the cradle, or
replace the serial cable, and retransmit.
Incorrect cable configu-
ration.
See your System Administrator.
Communication soft-
ware was incorrectly
installed or configured.
Perform setup as described in the PSC
Falcon PT40 Product Reference Guide.
No sound is audible. Volume setting is low or
turned off.
Scan a bar code for the correct volume
level in the PSC Falcon PT40 Product
Reference Guide.
The Falcon PT40
turns itself off.
The Falcon PT40 is
inactive.
The Falcon PT40 turns off after a period
of inactivity. This duration can be set
from five to 60 minutes.Scan a bar code
for the desired duration in the PSC Fal-
con PT40 Product Reference Guide.
2340.book Page 2 Wednesday, January 29, 2003 12:50 PM