User`s guide
Table Of Contents
- Table of Contents
- Introduction
- Product Overview
- Manual Overview
- Operational Overview
- Duet Scanner Controls
- Connectors
- Sleep Mode
- Unpacking
- Verifying Scanner Operation
- Countertop Installation
- Connecting the Scanner
- Troubleshooting
- How To Scan
- Customizing Your Scanner's Operation
- Routine Maintenance
- Appendix A - Specifications
- Appendix B - Regulatory Agency Information
- Stand Installation Template
User's Guide 23
Troubleshooting
Problem Isolation
START
Is the
Green lamp
lit (dim)
*
?
Is the
LED flashing
brightly? Are
multiple tones
emitted
?
NO
NO
NO
NO
YES
YES
YES
YES
NO
YES
Does the
scanner read
bar codes
?
Is the
data displayed
on the terminal
?
No Problem
Found
Does
your scanner
use AC/DC power
supply
?
Go to the Isolated**
Scanner Test flowchart
on the next page.
Move the scanner
to a known good
terminal,or replace
the interface cable.
Problem is:
• terminal
• interface hardware
or
• interface software
Call your system
support personnel
*If the green lamp is flashing
slowly, the scanner is in the
Sleep Mode. Wave your hand
near the Front Scan Window
to "wake it up," or press the
trigger switch.
**You will need an AC/DC power supply
and an interface cable that accepts
external power in order to isolate
and verify the scanner's operation.
Verify that the -
1. Interface cable is plugged into
the scanner.
2. DC power plug is connected
to the barrel-type plug on the
interface cable.
3. AC/DC power supply is con-
nected to a functional AC outlet.
(Reference Figure 10).