Owners Manual
©2017 PS Audio Inc. All rights reserved.
®
Owner’s Reference Stellar Gain Cell DAC
Troubleshooting
4826 Sterling Drive, Boulder, CO 80301 Troubleshooting
PH: 720.406.8946 support@psaudio.com www.psaudio.com 15-083-01-1
Rev A
10
USB – Stellar Gain Cell DAC not recognized, or no sound via USB
To play music from your computer into the Stellar Gain Cell DAC via USB you must have a driver
installed that communicates with the Stellar Gain Cell DAC. On a Mac computer with OS X Yosemite
the drivers are already available and the unit should be automatically recognized. You can then go
and choose the PS Audio USB driver to play to by going to System Preferences->Sound and select
the PS Audio Device. You can also go to Applications->Utilities->Audio Midi and select the driver
as well as set the sample rate. Currently Windows operating systems do not come with appropriate
USB audio driver software installed. You will need to download the PS Audio USB driver from the PS
Audio website. You can also contact our support sta via email or phone or simply go to
www.psaudio.com and click on the Downloads page for the download. You must then unzip the
driver and install it on your Windows machine. Once installed, Windows will recognize the Stellar
Gain Cell DAC and allow you to select it for playback from any program on
your computer.
If you are unable to obtain sound via USB on a Windows based device it is most likely the
result of a partial or incorrect driver installation.
You may have also experienced a pop-up window asking you to provide the correct driver.
In any of these cases the remedy is quite simple. Remove the device and force Windows to
reinstall the driver and the device.
Stellar Gain Cell DAC will show up under device manager under “Sound video and game controllers”
as “PS Audio”.
USB Not
Connecting