Owner's Manual

Service
4865 Sterling Drive, Boulder, CO 80301 Service
PH: 1 (800) PSAUDIO [e-mail] www.psaudio.com 15-056-11-1
Rev B©2021 PS Audio Inc. All rights reserved.
DirectStream Power Plant 15
®
How Do I Get Warranty Service?
To locate an authorized PS Audio repair center, for service assistance, or for help with the operation
of a product or just for information, please contact PS Audio customer support.
Warranty Service Within the US
• You must rst obtain a Return Merchandise Authorization Number (RMA#) to receive
warranty service and prior to returning any item. Contact PS Audio or an authorized PS
Audio repair center to receive an RMA#.
• You must put the RMA# on all returns. If it is not clearly marked, PS Audio will return the
package back to you, freight collect.
• Original packaging should be used for the safe transit of your PS Audio unit to the
repair center. If you do not have the original packing, PS Audio can sell and ship to you
replacement packaging.
• You are responsible for the cost of shipping the product to a PS Audio authorized repair
center. You should insure the product for its full retail cost in the event it gets lost or
damaged in transit. PS Audio is not responsible for damage incurred in products sent to us.
• Shipping your product in non-PS Audio packaging may void this warranty. PS Audio
reserves the right to charge you for new factory packaging to return your product after a
repair.
How State Law Applies
This warranty gives you specic legal rights, and you may also have other rights which vary from
state to state.
Warranty Service Outside of the US
PS Audio has authorized distribution in many countries of the world. In each country, the authorized
importing distributor has accepted the responsibility for warranty of products sold by that distributor.
Warranty service should be obtained where the product was purchased.
If you require
service in North
America
Obtain an RMA
number
State law
Use original
packing
If you are outside
the US
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