User's Manual

Troubleshooting 38
Common Installation Problems
Chapter 2 describes how to install the Harmony 802.11a PCI Card in a computer
running Windows 98 Second Edition (SE), Windows Millennium Edition (ME), and
Windows 2000. This section provides some suggestions to resolve many of the
common installation problems with the Harmony 802.11a PCI Card.
PCI Card Not Listed in Device Manager
Follow these steps if you have installed the 802.11a PCI Card but it doesn’t appear as a
network adapter in the Device Manager:
1. Open the Device Manager (located within the Control Panel’s System icon).
2. Check the Other Devices category for a PCI Ethernet Controller or Ethernet
Controller entry.
3. If the entry appears in the Other Devices category, highlight it and click Remove.
4. Close the Device Manager.
5. Restart the computer.
6. Follow the installation instructions in Chapter 2 to install the Harmony driver and
utility.
802.11a PCI Card Not Installed Properly
If the Harmony Device Setup program or Windows Networking reports that the
Harmony 802.11a PCI Card has not been properly installed or configured after you
have completed the Harmony Installation program, open the Device Manager and
locate the Harmony 802.11a PCI Card’s entry in the Network adapters category.
If a yellow exclamation point (“!”) appears next to the Harmony 802.11a PCI Card’s
Device Manager entry, then the card is not working properly. This is due either to an
error during installation or to a system conflict.
Follow these steps:
1. Uninstall the Harmony 802.11a PCI Card as described in “Uninstalling the 802.11a
PCI Card” on page 41.
2. Reinstall the Harmony 802.11a PCI Card following the installation instructions in
Chapter 2.
3. If the card’s Device Manager entry still has an exclamation point (“!”) after you
have reinstalled the card, highlight the entry and click Properties.
4. Click the Resources tab.