User guide
Table Of Contents
- Introduction
- Installation and Initialization
- Managing the Access Point
- Basic Configuration for an Enterprise
- Access Point Features
- Using Web Interface to Manage the Access Point
- Using SNMP Interface to Manage the Access Point
- Using CLI to Manage the Access Point
- Global Configuration Mode
- General Notes
- Configuring the AP using CLI Commands
- Command Line Interface Mode Overview
- User Exec Mode
- Privileged Exec Mode
- Show Command Tree Structure Command
- Show VLAN Command
- Show MAC ACL Command
- Show RADIUS Server Table Command
- Show RADIUS Supported Profile Table Command
- Show Security Wireless Config Table Command
- Show QoS Profile and Policy Command
- Show QoS EDCA Command
- Show Wireless Properties Command
- Show 11n Wireless Properties Command
- Wireless VAP Command
- Ethernet Interface Command
- Network Configuration Command
- Advaned Filter and Global Filter Command
- TCP-UDP and Static MAC Address Table Commands
- Protocl Filter, Filter Type and Filter Control Table Command
- Access Control and HTTP, Telnet and TFTP Commands
- SNMP Read, Read-Write Password and Trap Host Table Command
- Country Code and Management Commands
- System Information Command
- System Inventory Management Command
- Event Logand ICMP Commands
- IP ARP Statistics and SNTP Command
- Syslog configuration and RADIUS Client Authentication Table Commands
- RADIUS Client Access Command
- Interface Statistics Command
- Wireless Station Statistics Command
- IP Address, Subnet Mask and Gateway Command
- Scalar Objects Commands
- Table Entries Commands
- Table Entry Deletion Command
- Table Entry Edition Command
- VAP Table Commands
- Troubleshooting
- ASCII Character Chart
- Bootloader CLI
- Specifications
- Technical Services and Support
- Statement of Warranty
Technical Services and Support AP-800 User Guide
Support Options
142
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim’s ServPak global suport service options .
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
Telephone Support
Contact technical support via telephone as follows:
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time
• APAC Countries: +91-40-23115490
Hours of Operations: 9.00AM-6.00PM Monday through Friday IST time (UTC +5:30 hrs)
• International: 408-383-7700
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to
meet your specific needs. Whether your requirement is around the clock technical support or advance replacement
service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00AM – 2:00PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, trouble shoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.