User guide

Technical Services and Support AP-8000 User Guide
Support Options
167
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical support 8
hours a day, 5 days a week from 8:00AM - 5:00PM (Local Time). Technical Support is available at no charge for the
first 30 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical
support. Self-help will be made available by accessing Proxim’s extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature
and functionality rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or
for questions on any of the available ServPak support options, please call Proxim Support at 408-383-7700 or send an
email to [e-mail].
ServPak Service
24x7Enhanced
(Bundled Serv.)
8x5 Standard
(Bundled Serv.)
Extended
Warranty
Advance
Hardware
Replacement
Software
Maintenance
24x7
Technical
Support
Product Coverage
Duration
Renewable
Contracts
Renewable
Contracts
Renewable
Contracts
Renewable Contracts No
Renewable
Contracts
Software Coverage
Duration
Renewable
Contracts
Renewable
Contracts
No No
Renewable
Contracts
No
Proxim TAC Support Yes Yes No No No Yes
Software Updates &
Upgrades
Yes Yes No No Yes No
Registered Access
to Proxim.com
Yes Yes Yes Yes Yes Yes
Registered Access
to Knowledge Tool
Yes Yes Yes Yes Yes Yes
Advance
Replacement
Yes No No Yes No No
Depot Repair No Yes Yes No No No