System information

438 Troubleshooting
Specific Issues
NDIS
Observer is reporting that your network adapter card does not support promiscuous mode.
• Contact your network card adapter manufacturer and see if they support promiscuous
mode for the card and driver you own.
• If you cannot get in touch with the network card manufacturer, try downloading the
latest driver from the network card manufacturer’s Web page. Very often, card
manufacturers do not include promiscuous mode in an initial release of a driver, but
add it in later releases.
ODI
Observer is not “seeing” the packet types that you are interested in.
Check to make sure that you have included the correct FRAME line in your NET.CFG.
Observer is not accepting packets on your network.
• Are you licensed?
See the “Licensing” section in this manual for information on turning a DEMO
version of Observer into a licensed product. You can tell the state of your license by
clicking on
Help > About Observer.
• Do you have the correct filter(s) set? Check the “Filter” dialog to verify the active
filter set.
When setting up a to/from filter, you should set the address of interest in the left side
of the filter box and ANY_ADDRESS in the right section. Then select “´.“You should
not put the desired address in both sides of the filter.
General
Problems with PCMCIA adapters
If you are running Observer on a laptop with a PCMCIA adapter and things do not seem to
be working correctly, try to run Observer from a standard desktop PC.
If Observer works from the desktop PC and not the laptop, you can assume that the
PCMCIA adapter either does not support promiscuous mode or the drivers claim to
support promiscuous mode but do not.
For both cases, contact the manufacturer of the PCMCIA adapter and ask if they have
drivers that support promiscuous mode.