System information

ii Network Instruments Observer Reference Guide
Technical Support
Network Instruments provides technical support:
By phone (depending on where you are located):
US & Countries outside Europe at [phone]
UK and Europe at [phone]
By fax (depending on where you are located):
US & Countries outside of Europe at [phone]
UK and Europe at [phone]
Or by email at:
[e-mail]
Network Instruments provides technical support for a period of 90 days after the purchase of the product at no charge. After
the 90-day initial support period, support will only be provided to those customers who have purchased a maintenance
agreement.
Telephone technical support hours are between 9:00am and 5:00pm (CST US) at each office.
Suggestions are welcomed. Many of the improvements made to our products have originated as end user suggestions. Please
submit detailed suggestions in writing to: [e-mail] or by fax at: [phone]. Please submit
any corrections to or criticism of Network Instruments’ publications to: [e-mail] or by fax at (952)
932-9545.
End User License Agreement
Network Instruments' Observer products are neither shareware nor freeware. Network Instruments' Observer products are
commercial software and/or hardware products that are subject to international copyright laws.
Upon purchase and registration of the specific Network Instruments’ product, you have a non-transferable right to use the
specific product at one site on one LAN on one personal computer (PC). Additional networks can be monitored by
purchasing additional Probes or Observer licenses which will grant you the right to use additional probes or consoles for
each license purchased. The purchase of a Probe does not include a license for Observer. Should you need additional
Observer consoles, you will need to purchase additional licenses separately.
To install Network Instruments’ Observer on additional PCs or laptops, you will need to purchase an additional Observer
license for each system. If you are installing Probes on PCs or laptops, you will need to purchase a Probe for each system.
Network Instruments’ Observer software and license numbers are the property of Network Instruments, LLC and may not
be copied by any means for purposes other than backup.
After you purchase a Network Instruments software license, you will recieve license and activation numbers. These license
and activation numbers are your proof of purchase. You will need to produce this information for upgrades. You may need to
provide the activation numbers to receive technical support.
This software is licensed as stated above. The license does not constitute ownership of the software, only the right to use the
software.