User Manual Part 2

Lynx.GX Installation and Management
Technical Support
If you are having a problem using a Lynx.GX product and cannot resolve it with the information in
“Troubleshooting” on page 93, gather the following information and contact Proxim Technical Support:
▪ What kind of network are you using?
▪ What were you doing when the error occurred?
▪ What error message did you see?
▪ Can you reproduce the problem?
Be sure to:
▪ Note the serial number of the product before installation. Keep this information in a safe place. The serial
number is required to obtain support and can be found only on the back of the unit.
▪ Obtain an RMA number before sending any equipment to Proxim for repair.
Access Knowledgebase: [e-mail]
Ask your wireless WAN question and get an express response:
E-mail Technical Support: [e-mail]
Web Technical Support: http://www.proxim.com/support
Call Technical Support: Toll Free [phone] or [phone]
Hours: 6:00 a.m. to 5:00 p.m. M-F Pacific Time
ENHANCED WARRANTY PACKAGES
Proxim’s ServPak program delivers premium support services that complement your Lynx.GX standard
warranty. Available services include, warranty extension, 24x7x365 technical phone support and priority
response, and next day priority hardware replacement. For more information, contact Proxim or your Proxim
authorized reseller.
Technical Support 100