User Manual Part 2

Lynx.GX Installation and Management
REPAIR POLICY
The radio terminal includes comprehensive alarm indicators designed to diagnose potential faults. Should a fault
occur, it often can be resolved by operator adjustment. If a fault occurs that cannot be resolved by operator
adjustment and that has been confirmed by back-to-back testing, the equipment should be returned to Proxim
for repair.
The GX radios are complex systems not designed for user repair. Do not remove the cover or open any
part of the terminal. Contact [e-mail] for assistance in determining
possible problems and troubleshooting.
Contact the factory in advance of returning the product. You will be assigned a Return Material Authorization
(RMA) number that authorizes your return. Units sent to the factory without an RMA number may delay the
repair process. Be sure to include the following information:
▪ RMA number
▪ Description of the problem
▪ Your name and telephone number
▪ Return shipping address
▪ Urgency of repair
See the published Warranty policy for repair policy details.
Radios should be packaged in their original packing boxes for shipment. Whenever possible, Proxim
Corporation can provide an empty box shipment to facilitate proper packaging. Regardless, proper and
adequate packaging must be used for shipments to protect the units from damage. Proxim Corporation cannot
be held responsible for any repairs due to inadequately packed materials.
Damage caused by improper packing can result in higher repair costs and delays. See “Warranty” for explicit
product warranty information.
Proxim Corporation provides 24-hour telephone technical support with purchased service plans. We do,
however, encourage you to troubleshoot your radio and link according to the troubleshooting methods provided
in this document.
Appendix G. Troubleshooting 99