User's Manual
Table Of Contents
- Preface
- Overview
- Installation and Initialization
- Basic Configuration
- Advanced Configuration
- 4.1 System Configuration
- 4.2 Network Configuration
- 4.3 Ethernet Properties Configuration
- 4.4 Wireless Configuration
- 4.5 Security Configuration
- 4.6 Quality of Service (QoS) Configuration
- 4.7 VLAN Configuration (Bridge Mode only)
- 4.8 Filtering Configuration (Bridge Only)
- 4.9 DHCP Configuration
- 4.10 IGMP Snooping (Bridge Mode only)
- 4.11 Routing Features Configuration
- System Management
- Monitoring the System
- Procedures
- 7.1 TFTP Server Setup
- 7.2 Web Interface Firmware Download
- 7.3 Configuration Backup
- 7.4 Configuration Restore
- 7.5 Text Based Configuration (TBC) File Management
- 7.6 Soft Reset to Factory Default
- 7.7 Hard Reset to Factory Default
- 7.8 Forced Reload
- 7.9 Upgrade a New Firmware Using ScanTool in Bootloader Mode
- 7.10 Download a New Firmware Using CLI from Bootloader
- Troubleshooting
- 8.1 PoE Injector
- 8.2 Connectivity Issues
- 8.3 Communication Issues
- 8.4 Setup and Configuration Issues
- 8.4.1 Lost Password
- 8.4.2 The QB-8100 Responds Slowly
- 8.4.3 Device Has Incorrect IP Address
- 8.4.4 HTTP Interface Does Not Work
- 8.4.5 Telnet CLI Does Not Work
- 8.4.6 TFTP Server Does Not Work
- 8.4.7 Setting IP Address using Serial Port
- 8.4.8 RADIUS Authentication Server
- 8.4.9 TFTP Server
- 8.4.10 Recovery Procedures
- 8.4.11 Soft Reset to Factory Defaults
- 8.4.12 Hard Reset to Factory Defaults
- 8.4.13 Forced Reload
- 8.4.14 VLAN Operation Issues
- 8.4.15 Changes Do Not Take Effect
- 8.4.16 Link Problems
- 8.4.17 General Check
- 8.4.18 Statistics Check
- 8.4.19 Analyzing the Spectrum
- Frequency Domains and Channels
- Boot Loader CLI and ScanTool
- Technical Specifications
- Part Numbers
- Regulatory Approval and Frequency Domains
- Integrated Dual Polarized Panel Antenna Specifications
- Radio and Transmission Specifications
- OFDM Modulation Rates
- Wireless Protocol
- Interfaces
- Transmit Power Settings
- Receive Sensitivity
- Latency
- Latency
- Management
- Power Supply
- LEDs
- Software Features
- Hardware Specifications
- Physical and Environmental Specifications
- MTBF and Warranty
- Lightning Protection
- Statement of Warranty
- Technical Services and Support
Tsunami QB-8100 Series (100 Mbps/5 Mbps Models) Installation and Management Guide 220
F
Technical Services and Support
Obtaining Technical Service and Support
If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services:
• Product information
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
NOTE: Technical Support is free for the first 90 days from the date of purchase. If you would like to register your
product now, visit the Proxim eService Web Site at http://support.proxim.com and click on New Product Registration.
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim’s ServPak global support service options.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.