User's Manual

Tsunami QB-8100 Series (100 Mbps/5 Mbps Models) Installation and Management Guide 218
E
Statement of Warranty
Warranty Coverage
Proxim Wireless Corporation warrants that its Products are manufactured solely from new parts, conform substantially to
specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of
purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers
return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of receipt of the defective
Product at a Proxim Wireless Corporation Repair Center. When Proxim Wireless has reasonably determined that a returned
Product is defective and is still under Warranty, Proxim Wireless shall, at its option, either: (a) repair the defective Product; (b)
replace the defective Product with a refurbished Product that is equivalent to the original; or (c) where repair or replacement
cannot be accomplished, refund the price paid for the defective Product. The Warranty Period for repaired or replacement
Products shall be ninety (90) days or the remainder of the original Warranty Period, whichever is longer. This constitutes
Buyer’s sole and exclusive remedy and Proxim Wireless’s sole and exclusive liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of Proxim
Wireless during shipment to or from Buyer, (ii) by the use of software other than that provided with or installed in the
Product, (iii) by the use or operation of the Product in an application or environment other than that intended or
recommended by Proxim Wireless, (iv) by modifications, alterations, or repairs made to the Product by any party other than
Proxim Wireless or Proxim Wireless’s authorized repair partners, (v) by the Product being subjected to unusual physical or
electrical stress, or (vii) by failure of Buyer to comply with any of the return procedures specified in this Statement of
Warranty.
Buyers should return defective Products within the first 30 days to the merchant from which the Products were purchased.
Buyers can contact a Proxim Wireless Customer Service Center either by telephone or via web. Calls for support for Products
that are near the end of their warranty period should be made not longer than seven (7) days after expiration of warranty.
Support and repair of products that are out of warranty will be subject to a repair fee. Contact information is shown below.
Additional support information can be found at Proxim Wireless’s web site at http://support.proxim.com.
USA & Canada Customers
Call Technical Support: Phone: [phone]
Toll Free: 866-674-6626
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
APAC Customers
Call Technical Support: Phone: [phone]
Hours: 9:00 AM to 6:00 P.M. Monday - Friday, IST (UTC/GMT +5:30 hrs)
International Customers
Call Technical Support: Phone: [phone]
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time