User's Manual

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Tsunami MP.16 3650 System User Guide
D
Statement of Warranty
Warranty Coverage
Proxim Wireless Corporation warrants that its Products are manufactured solely from new parts, conform substantially to
specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of
purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers
return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of receipt of the
defective Product at a Proxim Wireless Corporation Repair Center. When Proxim Wireless Corporation has reasonably
determined that a returned Product is defective and is still under Warranty, Proxim Wireless Corporation shall, at its
option, either: (a) repair the defective Product; (b) replace the defective Product with a refurbished Product that is
equivalent to the original; or (c) where repair or replacement cannot be accomplished, refund the price paid for the
defective Product. The Warranty Period for repaired or replacement Products shall be ninety (90) days or the remainder
of the original Warranty Period, whichever is longer. This constitutes Buyer’s sole and exclusive remedy and Proxim
Wireless Corporation’s sole and exclusive liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of
Proxim Wireless Corporation during shipment to or from Buyer, (ii) by the use of software other than that provided with or
installed in the Product, (iii) by the use or operation of the Product in an application or environment other than that
intended or recommended by Proxim Wireless Corporation, (iv) by modifications, alterations, or repairs made to the
Product by any party other than Proxim Wireless Corporation or Proxim Wireless Corporation’s authorized repair
partners, (v) by the Product being subjected to unusual physical or electrical stress, or (vii) by failure of Buyer to comply
with any of the return procedures specified in this Statement of Warranty.
Support Procedures
Buyer should return defective LAN Products
1
within the first 30 days to the merchant from which the Products were
purchased. Buyer can contact a Proxim Wireless Corporation Customer Service Center either by telephone or via web.
Calls for support for Products that are near the end of their warranty period should be made not longer than seven (7)
days after expiration of warranty. Repair of Products that are out of warranty will be subject to a repair fee. Contact
information is shown below. Additional support information can be found at Proxim’s web site at
http://support.proxim.com.
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operation: 8.00AM-6.00PM, Pacific Time, Monday-Friday
• APAC Countries: [phone]
Hours of Operation: 9.00AM-6.00PM, IST (UTC/GMT +5.30 Hrs.), Monday-Friday
• International: 408-383-7700
Hours of Operation: 8.00AM-6.00PM, Pacific Time, Monday-Friday
When contacting the Customer Service for support, Buyer should be prepared to provide the Product description and
serial number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer
might be instructed to download the update from Proxim Wireless Corporation’s web site or, if that’s not possible, the
update will be sent to Buyer. In the event the Customer Service Center instructs Buyer to return the Product to Proxim