User's Manual

Technical Services and Support Tsunami MP.16 3650 System User Guide
Support Options: Proxim eService Web Site Support
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Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product for free support.
• Open a Ticket or RMA: Open a ticket or RMA and receive an immediate reply.
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak (Service Packages): Receive Advanced Replacement, Extended Warranty, 7x24x365 Technical Support,
Priority Queuing, and On-Site Support.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
• Repair Tune-Up: Have your existing Proxim equipment inspected, tested, and upgraded to current S/W and H/W
revisions, and extend your warranty for another year.
Telephone Support
Contact technical support via telephone as follows:
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operation: 8.00AM-6.00PM, Pacific Time, Monday-Friday
• APAC Countries: [phone]
Hours of Operation: 9.00AM-6.00PM, IST (UTC/GMT +5.30 Hrs.), Monday-Friday
• International: 408-383-7700
Hours of Operation: 8.00AM-6.00PM, Pacific Time, Monday-Friday
ServPak Support
Proxim understands that service and support requirements vary from customer to customer. It is our mission to offer
service and support options that go above-and-beyond normal warranties to allow you the flexibility to provide the quality
of service that your networks demand.
In recognition of these varying requirements we have developed a support program called ServPak. ServPak is a
program of Enhanced Service Options that can be purchased individually or in combinations to meet your needs.
• Advanced Replacement: This service offers customers an advance replacement of refurbished or new hardware.
(Available in the U.S., Canada, and select countries. Please inquire with your authorized Proxim distributor for
availability in your country.)
• Extended Warranty: This service provides unlimited repair of your Proxim hardware for the life of the service
contract.
• 7x24 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical support 24
hours a day, 7 days a week, 365 days a year.
• Priority Queuing: This service allows your product issue to be routed to the next available Customer Service
Engineer.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information
or for questions on any of the available ServPak support options, please call Proxim Support at 408-383-7700 or send an
email to [e-mail].