User's Manual
Table Of Contents
- Introduction
- Installation and Initialization
- Hardware Description
- System Requirements
- Product Package
- Hardware Installation
- Step 1: Choose a Location
- Step 2: Unpack Shipping Box
- Step 3: Assemble the Cable
- Step 4: Determine Proper Mounting Orientation
- Step 5: Assemble Mounting Hardware
- Step 6: Mount the Unit
- Step 7: Plug in the Cables
- Step 8: Power on the Unit
- Step 9: View LEDs
- Step 10: Align the Antenna
- Step 11: Tighten the Cables
- Step 12: Weatherproof the Connectors
- Step 13: Install Documentation and Software
- Using the Web Interface
- Installing Latest Software
- First Configuration
- Base Station Configuration
- Introduction
- System Configuration
- MAC Configuration
- Radio Configuration
- Radio Downlink Burst Profile Configuration
- Radio Uplink Burst Profile Configuration
- Networking Configuration
- Global Positioning System (GPS)
- Subscriber Station Authentication
- Subscriber Station List
- Service Class Creation
- Logging Configuration
- Management Interface Configuration
- Subscriber Station Configuration
- Commands on BS/SS
- Log Messages on the BS/SS
- Monitoring the BS and SS
- Technical Specifications
- Command Line Interface
- CLI Overview
- Configuration from the Base Station
- Configuration from the Subscriber Station
- Monitoring the BS and SS
- Technical Services and Support
- Statement of Warranty
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Tsunami MP.16 3650 System User Guide
C
Technical Services and Support
See the following sections:
• Obtaining Technical Services and Support
• Support Options
– Proxim eService Web Site Support
– Telephone Support
– ServPak Support
Obtaining Technical Services and Support
If you are having trouble utilizing your Proxim product, please review this manual and the additional documentation
provided with your product.
If you require additional support and would like to use Proxim’s free Technical Service to help resolve your issue, please
be ready to provide the following information before you contact Proxim’s Technical Services:
• Product information:
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information:
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• Servpak information (if a Servpak customer):
– Servpak account number
• Registration information:
– If the product is not registered, date when you purchased the product
– If the product is not registered, location where you purchased the product
NOTE: If you would like to register your product now, visit the Proxim eService Web Site at http://support.proxim.com
and click on New Product Registration.