User's Manual Part 2

Troubleshooting MeshMAX 5054 Series User Guide
Troubleshooting Concepts for Mesh and Access Point Module
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3. If not using DHCP, use the ScanTool or use CLI over a serial connection to set the IP address, subnet mask, and other
IP parameters. See CLI for Mesh and Access Point Module for CLI information.
If you do not have access to the HTTP or CLI interfaces, use the procedure described in Hard Reset to Factory Default.
Hard Reset to Factory Defaults
If you cannot access the unit or you have lost its password, you can reset the unit to the factory default settings using the
Reload button on the power injector, as described below.
NOTE: This option is not available on FC versions of the hardware.
1. Using the end of a paper clip or pin, depress and hold the Reload button on the side of the unit’s power injector for a
minimum of 5 seconds but no more than 10 seconds. The configuration is deleted from the unit and the unit reboots,
using a factory default configuration.
NOTE: You need to use a pin or the end of a paperclip to press the button.
CAUTION: If you hold the Reload button for longer than 20 seconds, you may go into Forced Reload mode, which
erases the unit’s embedded software. This software must be reloaded through an Ethernet connection
with access to a TFTP server. See Forced Reload below for instructions.
2. If not using DHCP, use the ScanTool or use CLI over a serial connection to set the IP address, subnet mask, and other
IP parameters. See CLI for Mesh and Access Point Module for CLI information.
Forced Reload
With Forced Reload, you bring the unit into bootloader mode by erasing the embedded software. Use this procedure only
as a last resort if the unit does not boot and the procedure did not help.
CAUTION: By completing this procedure, the embedded software in the AP will be erased. You will need to reload the
software before the unit is operational.
To do a forced reload:
1. Disconnect and reconnect power to the unit.
2. Using the end of a paper clip or pin, immediate press and hold the Reload button on the side of the unit’s power
injector for about 20 seconds. Image and configuration are deleted from the unit.
3. Follow one of the procedures below to load a new AP Image to the Access Point:
– Download a New Image Using ScanTool
– Download a New Image Using the Bootloader CLI
Because the CLI option requires a physical connection to the unit’s serial port, Proxim recommends the ScanTool
option.
Download a New Image Using ScanTool
To download the AP Image, you will need an Ethernet connection to the computer on which the TFTP server resides and
to a computer that is running ScanTool (this is either two separate computers connected to the same network or a single
computer running both programs).
ScanTool detects if an Access Point does not have a valid software image installed. In this case, the TFTP Server and
Image File Name parameters are enabled in the ScanTool’s Change screen so you can download a new image to the
unit. (These fields are grayed out if ScanTool does not detect a software image problem.)
Preparing to Download the AP Image
Before starting, you need to know the Access Point’s IP address, subnet mask, the TFTP Server IP Address, and the AP
Image file name. Make sure the TFTP server is running and configured to point to the folder containing the image to be
downloaded.