User's Manual

Technical Services and Support
24x7Enhanced 8x5 Standard
ServPak Service
(Bundled Serv.) (Bundled Serv.)
Extended
Warranty
Advance
Hardware
Replacement
24x7
Software
Technical
Maintenance
Support
Product Coverage Renewable
Duration Contracts
Renewable Renewable
Contracts Contracts
Renewable Contracts
Renewable
No
Contracts
Software Coverage Renewable Renewable
Duration Contracts Contracts
No No
Renewable
No
Contracts
Proxim TAC Support Yes Yes No No No Yes
Software Updates &
Upgrades
Yes Yes No No Yes No
Registered Access
to Proxim.com
Yes Yes Yes Yes Yes Yes
Registered Access
to Knowledge Tool
Yes Yes Yes Yes Yes Yes
Advance
Replacement
Yes No No Yes
No No
Depot Repair No Yes Yes No No No
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any of the available ServPak support options, call Proxim Support at 408-383-7700 or send an email to
[e-mail].
Tsunami® 8100 Series - Software Management Guide 246