User's Manual

Statement of Warranty
Hours of Operation
When contacting the Customer Service for support, Buyer should be prepared to provide the product description and serial
number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might be
instructed to download the update from Proxim Wireless’s web site or, if that’s not possible, the update will be sent to Buyer. In
the event the Customer Service Center instructs Buyer to return the product to Proxim Wireless for repair or replacement, the
Customer Service Center will provide Buyer a Return Material Authorization (“RMA”) number and shipping instructions. Buyer
must return the defective product to Proxim Wireless, properly packaged to prevent damage, shipping prepaid, with the RMA
number prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than product failure will not be accepted unless Buyer has purchased a
Proxim Wireless Service Contract or the call is made within the first thirty (30) days of the product’s invoice date. Calls that are
outside of the 30-day free support time will be charged a fee of $250.00 (US Dollars) per Support Call.
If Proxim Wireless reasonably determines that a returned product is not defective or is not covered by the terms of this
Warranty, Buyer shall be charged a service charge and return shipping charges.
Other Information
Search Knowledgebase
Proxim Wireless stores all resolved problems in a solution database at the following URL: http://support.proxim.com.
Ask a Question or Open an Issue
Submit a question or open an issue to Proxim Wireless technical support staff at the following URL:
http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/ask.php.
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