User's Manual

Troubleshooting
8.9.3 Forced Reload
With Forced Reload, you bring the device into bootloader mode which erases the embedded software. Use this procedure only
as a last option if the device does not boot, and the Soft and Hard to Factory Defaults procedure does not help.
: With Forced Reload, the embedded software in the device will be erased. You will need to reload the software before the
device is operational.
The device will try to load the image using the default factory configuration parameters. If this fails, then it will enter either CLI
mode or ScanTool mode as per the user’s choice, with a message on the serial console “Starting ScanTool interface, press any key to
enter CLI 5”. Follow one of the procedures below to load a new image to the device:
• Download a New Image Using Proxim’s ScanTool
• Download a New Image Using the Bootloader CLI
As the CLI requires a physical connection to the device serial port, Proxim recommends you to use the ScanTool option.
: You cannot download a new image using Bootloader CLI onto Tsunami® MP-8160-CPE as it does not provide serial
interface support to the user.
8.9.3.1 Download a New Image Using Proxim’s ScanTool
To download the device image, you will need an Ethernet connection to the computer on which the TFTP server resides and to a
computer that is running ScanTool (this is either two separate computers connected to the same network or a single computer
running both programs).
ScanTool automatically detects the device that does not have a valid software image. The TFTP Server and Image File Name
parameters are enabled in the ScanTool’s Change screen so that you can download a new image to the device. (These fields are
disabled, if ScanTool does not detect a software image problem). See Initialization.
Preparing to Download the Device Image
Before starting the download process, you need to know the device IP Address, Subnet Mask, the TFTP Server IP Address, and the
Image file name. Make sure the TFTP server is running and properly configured to point to the folder containing the image to
be downloaded.
Download Procedure
Follow these steps to download a software image to the device by using ScanTool:
1. Download the latest software from http://support.proxim.com.
2. Copy the latest software updates to your TFTP server.
3. Launch Proxim’s ScanTool.
4. Highlight the entry for the device that you want to update and click Change.
5. Set IP Address Type to Static.
: You need to assign static IP information temporarily to the device since its DHCP client functionality is not
available when no image is installed on the device.
6. Enter an unused IP address that is valid on your network in the IP Address field. You may need to contact your
Network Administrator to get this address.
7. Enter the network’s Subnet Mask.
Tsunami® 8100 Series - Software Management Guide 214