User's Manual

Troubleshooting
Problem Solution
Ethernet Link Does Check the Ethernet LED
Not Work
• Solid Green: The Ethernet link is up.
• Blinking Green: The Ethernet link is down.
Serial Link Does Not • Double-check the physical network connections.
Work
• Make sure your PC terminal program (such as HyperTerminal) is active and
configured to the following values:
- Com Port: (COM1, COM2 and so on depending on your computer);
- Baud rate: 115200; Data bits: 8; Stop bits: 1; Flow Control: None; Parity:
None;
- Line Feeds with Carriage Returns
• (In HyperTerminal select: File > Properties > Settings > ASCII Setup > Send Line
Ends with Line Feeds)
: Not applicable to Tsunami® MP-8160-CPE as it does not support serial interface.
Cannot Access the • Open a command prompt window and type the Ping command along with the IP
Web Interface address of the device. For example, ping 10.0.0.1. If the device does not respond,
check if you have the correct IP address. If the device responds then it means the
Ethernet connection is working properly.
• Ensure that you are using Microsoft Internet Explorer 7.0 (or later) or Mozilla Firefox
3.0 (or later).
• Ensure that you are not using a proxy server for the network connection with your
Web browser.
• Ensure that you have not exceeded the maximum number of Web Interfaces or CLI
sessions.
• Double-check the physical network connections. Use a well-known device to ensure
the network connection is functioning properly.
• Troubleshoot the network infrastructure (check switches, routers, and so on).
: At any point of time, if the device is unable to connect to your network, reset the
device by unplugging and plugging the cables from the PoE.
8.3 Surge or Lightning Issues (For Connectorized devices)
Problem Solution
Surge or Lighting In case of any lightning or surge occurrence, check for the conditions specified below:
Problem
• Check the RF signals by referring to RSSI statistics and if the signal strength has been
lowered considerably, replace the Surge Arrestor.
• Unscrew the N-Type connector at the top and visually inspect the Surge Arrestor for
electrical burns. If any, replace it.
Tsunami® 8100 Series - Software Management Guide 207