User Manual

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D
Technical Support
If you are having a problem using an AP-600 and cannot resolve it with the information in Troubleshooting, gather the
following information and contact ORiNOCO Technical Support:
• List of ORiNOCO products installed on your network; include the following:
– Product names and quantity
– Part numbers (P/N)
– Serial numbers (S/N)
• List of ORiNOCO software versions installed
– For the AP-600, check the HTTP interface’s Version screen
– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from
Proxim Web site, etc.)
• Information about your network
– Network operating system (e.g., Microsoft Networking); include version information
– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
– Ethernet frame type (e.g., 802.3, Ethernet II), if known
– IP addressing scheme (include address range and whether static or DHCP)
– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
– Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
• A description of the problem you are experiencing
– What were you doing when the error occurred?
– What error message did you see?
– Can you reproduce the problem?
– For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs
You can reach ORiNOCO Technical Support by phone or e-mail, as described below.
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The latest software and documentation is available for download at http://www.proxim.com/support/.
For the U.S. and Canada:
Phone: 1-866-ORiNOCO (1-866-674-6626)
E-mail: [e-mail]
For the Caribbean and Latin America:
Phone: 1-866-ORiNOCO (1-866-674-6626)
1-661-367-2230
E-mail: [e-mail]