User's Manual

Tsunami MP.11 2454-R, 5054-R, and 5054-R-LR Installation and Management
Statement of Warranty 162
Statement of Warranty
Warranty Coverage – Proxim Wireless Corporation warrants that its Products are manufactured solely from new parts,
conform substantially to specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year
from the date of purchase.
Repair or Replacement – In the event a Product fails to perform in accordance with its specification during the Warranty
Period, Proxim offers return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of
receipt of the defective Product at a Proxim Wireless Corporation Repair Center. When Proxim has reasonably determined
that a returned Product is defective and is still under Warranty, Proxim shall, at its option, either: (a) repair the defective
Product; (b) replace the defective Product with a refurbished Product that is equivalent to the original; or (c) where repair or
replacement cannot be accomplished, refund the price paid for the defective Product. The Warranty Period for repaired or
replacement Products shall be ninety (90) days or the remainder of the original Warranty Period, whichever is longer. This
constitutes Buyer’s sole and exclusive remedy and Proxim’s sole and exclusive liability under this Warranty.
Limitations of Warranty – The express warranties set forth in this Agreement will not apply to defects in a Product caused;
(i) through no fault of Proxim during shipment to or from Buyer, (ii) by the use of software other than that provided with or
installed in the Product, (iii) by the use or operation of the Product in an application or environment other than that intended or
recommended by Proxim, (iv) by modifications, alterations, or repairs made to the Product by any party other than Proxim or
Proxim’s authorized repair partners, (v) by the Product being subjected to unusual physical or electrical stress, or (vii) by
failure of Buyer to comply with any of the return procedures specified in this Statement of Warranty.
Support Procedures – Buyer should return defective LAN Products
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within the first 30 days to the merchant from which the
Products were purchased. Buyer can contact a Proxim Customer Service Center either by telephone or via web. Calls for
support for Products that are near the end of their warranty period should be made not longer than seven (7) days after
expiration of warranty. Repair of Products that are out of warranty will be subject to a repair fee. Contact information is shown
below. Additional support information can be found at Proxim’s web site at
http://support.proxim.com.
LAN Products
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: Domestic calls: 1-866-674-6626 (24 hours per day, 7 days per week)
International calls: 1-408-542-5390
WAN Products
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: Domestic calls: 1-866-674-6626 (8:00 A.M. – 5:00 P.M, M-F Pacific Time)
International calls: 1-408-542-5390
When contacting the Customer Service Center for support, Buyer should be prepared to provide the Product description and
serial number and a description of the problem. The serial number should be on the Product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might
be instructed to download the update from Proxim’s web site or, if that’s not possible, the update will be sent to Buyer. In the
event the Customer Service Center instructs Buyer to return the Product to Proxim for repair or replacement, the Customer
Service Center will provide Buyer a Return Material Authorization (“RMA”) number and shipping instructions. Buyer must
return the defective Product to Proxim, properly packaged to prevent damage, shipping prepaid, with the RMA number
prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than Product failure will not be accepted unless Buyer has purchased
a Proxim Service Contract or the call is made within the first thirty (30) days of the Product’s invoice date. Calls that are
outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per Support Call.
If Proxim reasonably determines that a returned Product is not defective or is not covered by the terms of this Warranty, Buyer
shall be charged a service charge and return shipping charges.
Other Information
Other Adapter Cards – Proxim does not support internal mini-PCI devices that are built into laptop computers, even if
identified as "ORiNOCO" devices. Customers having such devices should contact the laptop vendor's technical support for
assistance.
For support for a PCMCIA card carrying a brand name other than Proxim, ORiNOCO, Lucent, Wavelan, or Skyline, Customer
should contact the brand vendor's technical support for assistance.
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LAN products include: ORiNOCO
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WAN products include: Lynx, Tsunami, Tsunami MP, Tsunami QuickBridge