User's Manual

Tsunami MP.11 2454-R, 5054-R, and 5054-R-LR Installation and Management
Technical Support 161
Technical Support
If you are having a problem using a Proxim WAN product and cannot resolve it with the information in the product
documentation, gather the following information and contact Proxim Technical Support at
http://support.proxim.com/:
• What kind of network are you using?
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
Be sure to obtain an RMA number at
http://www.proxim.com/support/rmaservices/ before sending any equipment
to Proxim for repair.
Email Support
To receive E-mail technical support, be sure to include the serial number of the product(s) in question. The serial
number should be on the product and conform to the following format: ##AT########, ##UT########, or
##R7########. We are unable to respond to your inquiry without this information.
Telephone Support
Telephone support is available M-F 8:00 AM to 6:00 PM, Pacific Time. Use the following telephone numbers:
USA and Canada: 1-866-674-6626 (Toll Free)
International: [phone]
Proxim Web Site Support
Search Knowledgebase: http://support.proxim.com/
Download latest software and documentation:
http://support.proxim.com/