User`s guide

Chapter 43 Troubleshooting
LAN-Cell 2 User’s Guide
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2 Make sure that your 3G PC-Card modem has been properly activated on your service
providers network. Use a Windows laptop to confirm that the 3G card is functioning
properly on the carrier’s network. Follow the carrier or card manufacturer’s instructions
on activating and updating the 3G card in Windows.
3 Check the APN, Username, Password, Authentication Type, and ISP Access phone
number in the WIRELESS > CELLULAR screen. Refer to Section 5.4 on page 114.
4 Disconnect all the cables from your device, remove the 3G card, and follow the
directions in the Quick Start Guide again.
5 If the problem continues, contact your ISP.
V I cannot get a WAN IP address (or the correct IP address) from the ISP.
1 The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the 3G Card’s ESN, IMEI, or IMSI value, the
MAC address or the host name.
2 Try using the “Get Automatically from IP” option even if you have a “static” IP address
assigned by your ISP.
3 Disconnect all the cables from your device, remove the 3G card, and follow the
directions in the Quick Start Guide again.
4 If the problem continues, contact your ISP.
V I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 1.5 on page 30.
2 Make sure you entered your ISP account information correctly in the WAN or Cellular
screens or SMT menus. These fields are case-sensitive, so make sure [Caps Lock] is not
on.
3 If you are trying to access the Internet using a Wi-Fi client, make sure the settings in the
Wi-Fi client are the same as the settings in the LAN-Cell’s Wi-Fi AP.
4 Disconnect all the cables from your device, remove the 3G card, and follow the
directions in the Quick Start Guide again.
5 If the problem continues, contact your ISP.
V I cannot access the Internet anymore. I had access to the Internet (with the
LAN-Cell), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 1.5 on page 30.