Service Manual

11
CX-Series Service Manual
TROUBLESHOOTING
TROUBLESHOOTING HARDWARE
The following table illustrates possible causes and solutions for common troubleshooting after installing the lock
hardware.
PROBLEM
CAUSE
SOLUTION
No beeps or blinks when the
batteries are installed
Improper plug connection Check all wiring and connectors to make
sure the connectors are secure, and the
cable is not pinched
Reversed battery or dead
batteries
Check the position of the batteries to make
sure they are seated correctly
Pinched wires or damaged
cabling
Ensure the internal cabling is routed properly
and cables have not been damaged during
assembly
LED does not beep or blink on
exterior when credential is
presented
Batteries are dead and need to be
replaced
Replace the batteries, synchronized the lock
with the MPD and try the credential again
Damaged or disconnected 6 pin
cable
Check both ends of the 6-pin cable for
proper connection.
MPD does not connect to the lock Bluetooth is not enabled on the
MPD
Enable Bluetooth in Settings
Red LED When credential is
presented (Access Denied).
Improper Credential Permissions Ensure the credential has appropriate
access to the door.
Lockset is in Lockdown Have administrator take the lockset out of
lockdown, or program the necessary
credential to have “Pass-Through”
privileges. (See software manual).
BEEP AND BLINK GUIDE
Operation indicators (Usually non-repeating) Description
3 Red Beep/Blinks
The lockset has been set to toggle unlocked.
3 Green Beep/Blinks
The lockset has been set to toggle locked.
Warning Indicators (Will continue until problem
resolved)
Description
3 Red B
links
(No Beeping)
Battery Low
3 Amber Beep/Blinks
Battery Critical
3 Double
-
Red Beep/Blinks
Battery Critical
3
Double
-
Red Beep/Blinks
Lockset Not Synchronized
Start-Up Sequence Beep/Blinks
If a problem with the lockset occurs, there may be a sequence of Beep/Blink indicators during start-up that will help to
determine the problem. These will be 3 short Beep/Blinks followed by a series of longer Beep/Blinks. Please note them
and contact a Proxess customer service representative.
1
1
-
A