Service Manual

8
Mortise Service Manual
TROUBLESHOOTING HARDWARE
The following table illustrates possible causes and solutions for common problems after installing the lock hardware.
PROBLEM CAUSE SOLUTION
No beeps or blinks when
the batteries are installed
Improper plug
connection
Check all wiring and connectors to make sure the
connectors are secure, and the cable is not pinched
Reversed battery or
dead batteries
Check the position of the batteries to make sure they
are seated correctly
Pinched wires or
damaged cabling
Ensure the internal cabling is routed properly and
cables have not been damaged during assembly
LED does not beep or
blink on exterior when
presented
Batteries are dead
and need to be
replaced
Replace the batteries, synchronized the lock with the
MPD and try the credential again
MPD (Mobile phone
device) does not connect
to the lock
Bluetooth is not
enabled on the MPD
Enable Bluetooth in Settings
Red LED When
credential is presented
(Access Denied).
Improper Credential
Permissions
Ensure the credential has appropriate access to the
door.
Lockset is in
Lockdown
Have administrator take the lockset out of lockdown,
or program the necessary credential to have “Pass-
Through” privileges. (See software manual).
MPD does not connect to
the lock
Bluetooth is not
enabled on the MPD
Enable Bluetooth in Settings
The Proxess Mortise lockset will indicate certain conditions with a
series of Beeps and Blinks.
Operation indicators (Usually non-
repeating)
Description
3 Red Beep/Blinks The lockset has been set to toggle unlocked.
3 Green Beep/Blinks The lockset has been set to toggle locked.
Warning Indicators (Will continue until
problem resolved)
Description
3 Red Beeps (No Beeping) Battery Low
3 Amber Beep/Blinks Battery Critical
3 Double-Red Beep/Blinks Battery Critical
3 Double-Red Beep/Blinks Lockset Not Synchronized
Start-Up Sequence Beep/Blinks
If a problem with the lockset occurs there may be a sequence of Beep/Blink indicators during start-up
that will help to determine the problem. These will be 3 short Beep/Blinks followed by a series of longer
Beep/Blinks. Please note them and contact a Proxess customer service representative.