Troubleshooting guide

Page 10
Frequently Asked Questions
 How do I set-up the units?
This is a simple procedure. See Quick Start, page 4.
 Are all home WiFi routers supported?
The tablet or phone needs to connect to the router via WiFi, so check that this is possible.
Other than that, the router should have a free Ethernet socket. A recent WiFi routers
supporting the faster 802.11n is preferred when streaming to several devices
simultaneously.
 Are all source devices supported?
Virtually all STBs, Blu-ray players and other sources with an HDMI output are supported.
 Does the Video Streamer support both Standard Definition (SD) and High Definition
(HD)?
Yes. All common video formats SD and HD are supported at the video input and loop
through output to the TV. See also video streaming format in the Video Streamer –
Advanced Settings section.
 Can I connect more than one phone or tablet at the same time?
Yes, certainly. We test four simultaneous connections. Depending on your WiFi network,
you may be able to connect even more. Of course, everyone sees the same programme.
 How long does the Video Streamer take to start-up?
The Video Streamer is ready to stream video within one minute of power on.
 Can I show different channels on the TV and on the phone or tablet
The streamed video is always the same as the video on the loop-through output of the
unit. However, the TV can still display video from any of its other inputs – second HDMI,
SCART, aerial, etc.