User's Manual

Pro Video instruments

VeCoder Ultra IP Series H264 Encoder

TECH SUPPORT

Please read carefully all this manual as it covers ALL and EVERY aspect to set this product as per your needs,

using pictures and examples.

Should you need any additional support please go to pvisupport.com and open a quick ticket.

Remote locations that you require support please can Schedule a time at least 24-48 hours in advance

that works best for everyone.

The free tech support is active MON-FRI 10 AM – 4 PM US EST TIME Tickets posted out from this time window or

on Saturdays Sundays and US/FL holidays days are responded ASAP the next following business day

If you need to check your configuration, you will be asked to provide a TEAMVIEWER ID and PASS so our

engineers will connect shortly and help you to trouble shoot and set your system together with you. Help on

settings is not possible over the phone nor in other ways but the TeamViewer. You can download and install a

copy of TEAMVIEWER Version 11 from teamviewer.com or we can provide you a temporarily access link by

opening a Ticket and requesting support.

END